Store Director

1 month ago


Toronto, Ontario, Canada Sephora Full time

Job Summary

Sephora is seeking a highly skilled and experienced Store Director to lead our retail operations and drive business growth. As a key member of our team, you will be responsible for overseeing the day-to-day operations of our store, including sales, customer service, and employee management.

Key Responsibilities

  • Forecast sales and payroll with District Manager to drive store results.
  • Monitor daily, weekly, monthly sales results and communicate to staff members.
  • Manage and measure the effectiveness of business strategies. Adjust game plan as needed.
  • Achieve stores sales plans and operating profits while maintaining expenses.
  • Develop strategies to grow business, leveraging the customer loyalty program, events, product knowledge and services.

Human Resources

  • Maintain optimum store staffing levels to deliver an exceptional client experience while adhering to budgetary goals.
  • Recruit, interview, and hire for all positions according to business needs.
  • Train, coach, delegate to, supervise and motivate Assistant Managers and Supervisors to develop their leadership and business skills.
  • Ensure a coaching culture is present that includes timely acknowledgement of successes, and feedback on opportunities.
  • Ensure all team members receive quarterly development meetings and plans.

Merchandising and Operations

  • Conduct inventories on a timely basis and maintain updated inventory records.
  • Communicate inventory issues/concerns to the District Manager and key stakeholders.
  • Make strategic and innovative merchandising decisions in accordance with Sephora's concepts when necessary, to grow the business.

Requirements

  • 5 years of management experience in the retail/service industry.
  • Previous experience recruiting, staffing and hiring across all store positions, including leadership.
  • Effective time management, problem solving and communication skills are essential.
  • Maintaining composure and managerial courage are essential.
  • Ability to analyze sales trends and react appropriately.
  • Proficiency in Windows, Word and Excel.
  • A High School graduate or equivalent, while a College degree is preferred.
  • Open availability including evenings, weekends and holidays is required.

Additional Information

  • Work in a fragrance filled environment.
  • Lift and carry up to 50 pounds.
  • Bend and stretch to stock shelves.

About Sephora

Sephora is a leading beauty retailer with a passion for innovation and customer service. We offer a unique shopping experience that combines expert advice, interactive displays, and a wide range of prestige products. Our goal is to make every customer feel welcome and valued, and to provide a fun and engaging shopping experience.


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