Operations Specialist

3 weeks ago


Calgary, Alberta, Canada Direct Energy Full time

Direct Energy is seeking a highly skilled Operations Specialist to join our team. The successful candidate will be responsible for analyzing and evaluating existing collection processes to increase effectiveness, efficiency, and quality, while emphasizing cost-effectiveness.

Key Responsibilities:

  • Analyze and evaluate existing collection processes to identify areas for improvement.
  • Implement process improvements to increase effectiveness, efficiency, and quality.
  • Coordinate with other departments and vendors to recommend enhancements to collection processes.
  • Facilitate regular touch point meetings with delivery teams and develop effective relationships.
  • Confer with credit association and business representatives to exchange best practices.
  • Perform maintenance on customer accounts and review accounts receivable aging on a regular basis.
  • Oversee processes performed by outsourced billing, customer care, and transaction management provider in the Alberta market.
  • Performance manage outsourced billing and care provider and 3rd party collection vendors to service level agreements.
  • Develop and propose initiatives to improve recoveries and mitigate risk.

Working Conditions:

The successful candidate will work in a hybrid environment, with a combination of open office environment and working from home. Some overtime may be required as special projects arise.

Requirements:

  • High school diploma or equivalent, or one year of relevant experience in a similar role.
  • Highly self-motivated, organized, and professional.
  • Strong verbal, written communication, and presentation skills.
  • Strong time management and problem-solving abilities.
  • Ability to work independently and partner effectively with others.
  • Proficient in data analytics and visualization.

Preferred Qualifications:

  • Bachelor's Degree from an accredited four-year college or university in Finance, Science, or Communication.
  • 2+ years in Utilities/Retail, knowledge of Alberta Natural Gas and Electricity market an asset.
  • Knowledge of credit and collections best practices and the AUC.
  • SAP reporting.
  • Knowledge of Alberta urban and rural locations.
  • Research skills.

Additional Knowledge, Skills, and Abilities:

  • Strong organizational skills and attention to detail.
  • Ability to think and act independently.
  • Ability to manage multiple priorities.
  • Thrives in a team environment and excellent communication skills.


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