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ServiceNow Architect

1 month ago

Burnaby, British Columbia, Canada Infosys Full time
Job Title: ServiceNow (TSM/TSOM) Architect

We are seeking a highly skilled ServiceNow (TSM/TSOM) Architect to join our team at Infosys. As a key member of our team, you will be responsible for designing and implementing ServiceNow solutions that meet the needs of our clients in the Enterprise/Consumer/Federal segment.

Key Responsibilities:
  • Design and implement ServiceNow solutions for clients in the Enterprise/Consumer/Federal segment
  • Develop and maintain technical designs, architecture, and implementation plans
  • Collaborate with cross-functional teams to ensure successful project delivery
  • Provide technical guidance and support to project teams
  • Stay up-to-date with the latest ServiceNow features and technologies
Requirements:
  • Bachelor's degree or foreign equivalent in Computer Science, Information Technology, or related field
  • At least 7 years of experience in Information Technology, with a focus on ServiceNow
  • 2+ years of experience as an Architect in Telecom Service Management
  • Experience with ServiceNow TSM/TSOM module and its interaction with BSS/OSS systems
  • Understanding of Agile way of working
Preferred Qualifications:
  • OSS/BSS experience with extensive technical design expertise of Service Assurance, Network Assurance, ITSM, Monitoring, CSM, and Customer Service Portal capabilities
  • Experience in driving technical product definition scope through the development lifecycle
  • Ability to lead a multi-disciplinary team and communicate effectively with stakeholders
  • Experience working in large programs and owning a product which is part of a wider portfolio
About Us:

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey.

We are committed to creating a workplace that is inclusive, diverse, and respectful. We believe that our employees are our greatest asset, and we strive to provide them with opportunities for growth and development.

Join us in shaping the future of digital transformation and making a meaningful impact on our clients' businesses.