Pipe Shipper
1 week ago
Job Summary
The Pipe Shipper is responsible for providing support to the Winnipeg Pipe Operation by receiving and entering orders over the phone, email, and in-house applications, while engaging customers to ensure that all details are accurate and complete.
Key Responsibilities:
- Process sales orders and internal transfers for the Manitoba and Saskatchewan markets.
- Process and manage payments to haulers.
- Run reports as required for General Manager and Sales Manager.
- Ensure invoicing to customers is completed accurately and efficiently.
- Interact with customers in person, on the phone, and email.
- Assist with inventory control.
- Dispatch duties including: scheduling deliveries; coordinating loads; manual and SAP ticketing.
- Enter returned goods, culls & shipping to aid in inventory management.
- Liaise with Project Managers daily, in regards to product requirements for customers and assist in providing scheduled solutions based on customers' needs.
- Manage and solve customer inquiries and issues as it relates to shipping & inventory.
- Working with yard-staff (forklift operators) to organize loads and maintain inventory levels.
- Coordinate with other Lafarge Pipe operations to balance inventory, forms, and source product.
- Monitor stock resale items and assist in obtaining quotes from vendors.
- Work with hired trucking companies to make sure logistic requirements are met. Deal with issues as they come up (wait time, drivers, tie-down methods).
- Assist small-volume customers with pricing, taking and processing orders and payments.
- General office duties.
- Other duties as assigned.
Requirements
Education
- High School diploma required.
Experience
- Proficiency with Microsoft Excel, and Google Sheets.
- Knowledge of concrete pipe and manhole products an asset, but not required.
- Proficiency in SAP an asset, but not required.
- Excellent customer care skills, dedicated to exceeding expectations of internal and external customers.
- Able to establish and maintain effective working relations with other staff, vendors, and customers.
- Able to work under pressure with fluid deadlines and changing circumstances.
- Strong problem-solving and analytical skills with the desire to seek solutions.
- High level of time management and task prioritization skills.
- Excellent written and oral communication and teamwork/interpersonal skills.
- Able to negotiate skillfully in tough situations without damaging relationships.
- Capable of working independently with a positive and helpful attitude.
Additional Requirements
A pre-employment medical, including drug and alcohol testing and a criminal record check, may be required.
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