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Home Service Coordinator

1 week ago

Edmonton, Alberta, Canada Trust Home Comfort Ltd. Full time

**About Trust Home Comfort Ltd.**

We are a leading provider of residential heating and cooling services in Edmonton, Alberta.

As a Hybrid HVAC Operations Coordinator at Trust Home Comfort Ltd., you will play a vital role in ensuring seamless communication between our team and customers. Your primary responsibility will be to manage incoming calls, texts, and emails, each adding to your paycheck.

In this flexible, hybrid role, you will work mostly from home with some in-office collaboration as needed. You will be the heartbeat of our team, responsible for scheduling appointments, dispatching technicians, and maintaining open communication channels between customers and our team.

You will also contribute to generating customer leads and strategizing ways to increase productivity. With strong problem-solving skills and a customer-first mindset, you will help maintain smooth operations and satisfied clients.

**Key Responsibilities:**

  • Manage incoming calls, texts, and emails
  • Schedule appointments and dispatch technicians
  • Maintain open communication channels
  • Contribute to lead generation and strategic planning

**Requirements:**

  • Proficiency in computerized systems
  • Strong organizational and attention to detail skills
  • Excellent phone etiquette and communication skills
  • Commitment to continuous learning and professional growth
  • Flexible work schedule and ability to manage requests

**Why Work with Us?**

We offer a dynamic work environment, competitive pay, medical benefits, holiday pay, and vacation pay. Our team values collaboration, open communication, and employee growth.

If you are motivated, organized, and passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.