Assistant Manager

11 hours ago


Toronto, Ontario, Canada express Full time
Job Title: Assistant Manager

As an Assistant Manager at Express, you will play a key role in driving sales results, leading by example, and creating a positive in-store experience for our customers. You will be responsible for assisting in the development of top talent, maintaining a positive work environment, and coaching and training Sales Associates for effective job performance.

Responsibilities:
  • Assist in developing, inspiring, and retaining top talent
  • Maintain a positive work environment, which encourages an exceptionally high level of store morale
  • Coach, teach, and train Sales Associates for effective job performance
  • Partner with the Store Manager to identify high-performing Sales Associates to assist in their growth
  • May assist in the hiring process for Sales Associates by participating in interviews and providing feedback to the Store Manager
  • Support the Store Manager's analysis of the business and help to execute and communicate clear action plans that optimize results and ensure effective execution of all operational activities
  • Assist in overseeing all aspects of daily store operations
  • Execute action plans to optimize results
  • Ensure sales floor coverage to meet customer expectations
  • Oversee merchandise flow, including shipment, replenishment, and omnichannel operations, throughout the store
  • Maintain adherence to Company Policies and ensure the safety of associates and customers
  • Manage the execution of the store strategy to achieve performance goals
  • Optimize sales/operations opportunities by leading associates to consistently execute merchandising strategies, operations, loyalty programs, and other company initiatives
  • Support a store environment focused on consistently delivering a great in-store experience
  • Lead by example in creating a culture of proactive customer engagement to exceed customer expectations
  • Greet and assist all customers in a friendly manner, share information on products, promotions, and loyalty programs
  • Resolve any customer complaints, determine the source of issues, and take initiative to identify and resolve them
  • Act as the customer experience leader, accountable for results of the customer experience and create action plans to improve performance
  • Create a positive in-store experience through visual standards
  • Other essential functions may occur as directed by your supervisor
Requirements:
  • Education: High School or Equivalent
  • Years of Experience: 1-3 of relevant job experience
  • Proficient in the use of technology (iPad, registers)
  • Demonstrates strong customer service skills
  • Meets defined availability criteria, including nights, weekends, and non-business hours
  • Meets physical requirements
Critical Skills and Attributes:
  • Previous retail experience preferred
  • Proven ability to drive sales results
  • Strong communication skills
  • Minimum of two years of relevant experience
  • Prior sales management experience
Benefits and Compensation:

Express, Inc. offers a range of benefits to help protect full-time associates' health and long-term financial security, including:

  • Medical, pharmacy, dental, and vision coverage
  • 401(k) and Roth 401(k) with Company match
  • Merchandise discount
  • Paid Time Off
  • Parental leave for new moms and dads

Part-time associates may be eligible to receive paid sick leave, public health emergency leave, and to participate in the 401(k) and Roth 401(k) with Company match.

Additionally, part-time associates are eligible to receive an Express merchandise discount, to participate in our Learn & Earn incentive program, and to choose voluntary benefits through YouDecide.


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