Store Operations Manager
6 days ago
Job Title: Store Operations Manager
Job Summary: We are seeking a highly skilled Store Operations Manager to join our team at 4TH & 20 VAPE CO. The successful candidate will be responsible for overseeing the daily operations of our retail store, ensuring a seamless customer experience, and driving sales growth.
Key Responsibilities:
- Direct and control daily store operations to meet sales targets and customer service standards.
- Evaluate store performance and implement strategies to improve sales, customer satisfaction, and operational efficiency.
- Plan and organize store layouts, visual merchandising, and inventory management to maximize sales and customer engagement.
- Manage a team of staff, providing guidance, training, and coaching to ensure excellent customer service and sales performance.
- Study market trends and competitor activity to inform business decisions and stay ahead of the competition.
- Determine merchandise and services to be sold, and implement pricing and credit policies to drive sales and profitability.
- Locate, select, and procure merchandise for resale, ensuring high-quality products and competitive pricing.
- Develop and implement marketing strategies to promote the store and drive customer engagement.
- Plan budgets and monitor revenues and expenses to ensure financial stability and growth.
- Determine staffing requirements and recruit, hire, and supervise staff to meet business needs.
- Resolve customer complaints and issues promptly and professionally.
Requirements:
- 5-10 years of retail management experience, preferably in a fast-paced environment.
- Proven track record of driving sales growth, improving customer satisfaction, and increasing operational efficiency.
- Strong leadership and team management skills, with the ability to motivate and develop staff.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, staff, and suppliers.
- Strong analytical and problem-solving skills, with the ability to interpret data and make informed business decisions.
- Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.
Working Conditions:
- Fast-paced retail environment with a high level of customer interaction.
- Ability to work a variety of shifts, including evenings and weekends.
- Physical demands of the role include standing for extended periods, lifting heavy loads, and handling cash and credit transactions.
Personal Suitability:
- Adaptability and flexibility in a fast-paced environment.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- High level of energy and enthusiasm, with a strong work ethic.
Experience: 1 year to less than 2 years
Duration of Employment: Permanent
Language of Work: English
Hours of Work: 35 to 40 hours per week
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