Store Operations Manager

6 days ago


Saskatoon, Saskatchewan, Canada 4TH & 20 VAPE CO. Full time

Job Title: Store Operations Manager

Job Summary: We are seeking a highly skilled Store Operations Manager to join our team at 4TH & 20 VAPE CO. The successful candidate will be responsible for overseeing the daily operations of our retail store, ensuring a seamless customer experience, and driving sales growth.

Key Responsibilities:

  • Direct and control daily store operations to meet sales targets and customer service standards.
  • Evaluate store performance and implement strategies to improve sales, customer satisfaction, and operational efficiency.
  • Plan and organize store layouts, visual merchandising, and inventory management to maximize sales and customer engagement.
  • Manage a team of staff, providing guidance, training, and coaching to ensure excellent customer service and sales performance.
  • Study market trends and competitor activity to inform business decisions and stay ahead of the competition.
  • Determine merchandise and services to be sold, and implement pricing and credit policies to drive sales and profitability.
  • Locate, select, and procure merchandise for resale, ensuring high-quality products and competitive pricing.
  • Develop and implement marketing strategies to promote the store and drive customer engagement.
  • Plan budgets and monitor revenues and expenses to ensure financial stability and growth.
  • Determine staffing requirements and recruit, hire, and supervise staff to meet business needs.
  • Resolve customer complaints and issues promptly and professionally.

Requirements:

  • 5-10 years of retail management experience, preferably in a fast-paced environment.
  • Proven track record of driving sales growth, improving customer satisfaction, and increasing operational efficiency.
  • Strong leadership and team management skills, with the ability to motivate and develop staff.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, staff, and suppliers.
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed business decisions.
  • Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.

Working Conditions:

  • Fast-paced retail environment with a high level of customer interaction.
  • Ability to work a variety of shifts, including evenings and weekends.
  • Physical demands of the role include standing for extended periods, lifting heavy loads, and handling cash and credit transactions.

Personal Suitability:

  • Adaptability and flexibility in a fast-paced environment.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • High level of energy and enthusiasm, with a strong work ethic.

Experience: 1 year to less than 2 years

Duration of Employment: Permanent

Language of Work: English

Hours of Work: 35 to 40 hours per week


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