Cloud Solution Architect

4 weeks ago

Toronto, Ontario, Canada Microsoft Full time
Empower Customer Success on the Microsoft Cloud

The Global Customer Success (GCS) organization at Microsoft is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long-term loyalty.

We are seeking a highly skilled Cloud Solution Architect - SAP on Azure Expert to join our team. As a key technical resource for our customers, you will be primarily focused on delivering proactive services such as education workshops, delivering assessments, and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Support to expedite incident resolution.

This role is flexible in that you can work up to 100% from home.

As an employee of Microsoft, you will come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities:

- Plan and deliver proactive and reactive support including onsite presence as needed.
- Work within a larger virtual account team to strengthen customer relationships and work on mobile-first, cloud-first strategies for immediate and long-term service delivery plans.
- Identify and manage goals and opportunities across Azure to improve customer solution health, performance, and availability.
- Drive and participate in proactive delivery management, spot performance issues, analyze problems, and provide solutions to meet customer needs.
- Work with support teams, account teams, product engineering teams, and other stakeholders to ensure a streamlined customer experience.
- Apply lessons learned for continuous process and delivery improvement for the customer.
- Engage in meetings with customers and account teams to articulate service offerings.
- Share and gain knowledge through communities.
- Contribute to on-call rotations to ensure a high quality of service for the critical incidents created by Support for Mission Critical customers.

Qualifications:

- Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting

- OR equivalent experience.

- 4+ years of Azure Iaa S and SAP on Azure related experience OR equivalent experience.

Preferred Qualifications:

- Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting

- OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting

- OR equivalent experience.

- 4+ years experience working in a customer-facing role (e.g., internal and/or external).
- 4+ years experience working on technical projects.
- Certification in Microsoft and other Cloud Technologies.
- Breadth of technical experience and knowledge, with depth / Subject Matter Expertise in SAP on Azure and one or more of the following Azure Iaa S areas:

- Storage

- Networking

- Compute

- High availability and disaster recovery features for Iaa S components

- Experience with Azure Paa S, AVD, Identity, or Azure Security offerings.

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