Service Consultant

2 weeks ago

Markham, Ontario, Canada AWIN Group of Dealerships Full time

Service Consultant Job Summary

We are seeking a highly skilled Service Consultant to join our team at AWIN Group of Dealerships. As a Service Consultant, you will be responsible for providing exceptional customer service, ensuring customer satisfaction, and promoting our services.

Key Responsibilities:

  • Establish and maintain good working relationships with customers to encourage repeat and referral business.
  • Ensure that customer complaints are handled tactfully, promptly, with genuine concern and according to dealership's guidelines.
  • Take initiative to exceed customer satisfaction even if it requires overcoming obstacles.
  • Greet and accommodate walk-in customers promptly; provides timely, friendly professional service.
  • Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns and sells additional services when appropriate.
  • Maintain an effective appointment system to verify customer problems, recommend/sell additional services, and properly and accurately communicate customer concerns.
  • Answer all telephone calls promptly, courteously, and makes every effort to satisfy the caller's inquiry; assists in diagnosing vehicle problems.
  • Estimate cost and completion time/settles customer accounts.
  • Consult with the Technician or manager to ensure that the specifications of the work to be carried out are accurately conveyed to the customer.
  • Communicate with customer about status of work; discuss vehicle work with the customer; explain completed work and all charges to the customer.
  • Keeps the customer abreast of estimates and communicates with the Department Manager on warranty decisions.
  • Advise the customers on the care of their vehicles and the value of maintaining their vehicles in accordance with manufacturer's specifications.
  • Test drive the vehicle with the customer as needed to confirm the problem and refers to test Technician.
  • Looks into customer history; inspects vehicle and recommends additional needed service.
  • Check on progress of repair throughout the day; contacts customers regarding any changes in estimates on promised times, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
  • Obtain customer's written approval on all repair orders at the time of the write-up or when closing additional add-on sales.
  • Obtain customer's signature on repair orders and provides customers with a copy.
  • Inspect every finished repair order for proper completion, pricing accuracy, and legibility.
  • Review the invoice details with the customer.
  • Eliminate surprises for customer by reviewing service repairs and their associated charges to ensure accuracy.
  • Promptly addresses and resolves customer viewpoint and service follow-up issues.
  • Organize the logistics of customer service vehicles and insurance for the customer.
  • Call all customers after the work to ensure satisfaction.
  • Understand the customer service measurements within the brand network.
  • Maintains a professional appearance at all times.
  • Provide required work to the shop using correct labour and completion times.
  • Promote accessories sales.
  • Ensure invoice is paid promptly.
  • Ensure that the work area is kept clean.
  • Performs other tasks, based on management requirements and instructions.

Requirements:

  • College Diploma or University Degree.
  • Experience in the automotive industry.
  • Exceptional customer service skills.
  • Working knowledge of CDK and/or Reynolds software systems and MS Office Suite.
  • Good numeracy skills, and sound analyzing skills.
  • Strong attention to detail.
  • Strong interpersonal skills.
  • Proven organizational skills.
  • Excellent customer service skills: both written and verbal.
  • Valid Ontario G Driver's Licence.
  • Clear Driver's Abstract.
  • Personal Attributes
  • Passion, motivation, focus and leadership skills.
  • Results focused approach.
  • Team player.
  • Strong communication skills both written and verbal.
  • Ability to influence, negotiate and mediate effectively.
  • Strong attention to detail.
  • Ability to maintain confidentiality and professionalism.
  • Excellent interpersonal and team building skills.
  • Strong time management and organizational skills.
  • Honest, courteous and able to demonstrate strong work ethics.
  • Driven and ability to work with minimum supervision.

Benefits:

  • Flexible Hours.
  • Excellent Group Benefits package.
  • Group RRSP Contribution program.
  • Work/life balance.
  • Training and support programs.
  • Boot and tool allowance.
  • Tuition reimbursement program.
  • Corporate support.
  • Mentorship and development.
  • Unlimited careers opportunities within our automotive group.

How to Apply:

We thank all applicants for their response; however only those considered for an interview will be contacted.

AWIN is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please indicate this in your cover letter (or email).

#AWINJobs

  • Sales Consultant

    1 week ago

    Markham, Ontario, Canada J&R Service and Sales Ltd. Full time

    J&R Service and Sales Ltd. is seeking a skilled Sales Consultant to join our team. As a Sales Consultant, you will be responsible for promoting sales to existing clients, identifying and soliciting potential clients, and assessing client needs to recommend the appropriate goods or services. You will also be responsible for preparing and administering sales...

  • Sales Consultant

    2 weeks ago

    Markham, Ontario, Canada J&R Service and Sales Ltd. Full time

    Job Title: Sales ConsultantJob Summary: We are seeking a highly motivated Sales Consultant to join our team at J&R Service and Sales Ltd. As a Sales Consultant, you will be responsible for promoting sales to existing clients, identifying and soliciting potential clients, and assessing client needs to recommend the appropriate goods or services.Key...

  • Sales Consultant

    1 week ago

    Markham, Ontario, Canada J&R Service and Sales Ltd. Full time

    Job Title: Sales ConsultantJob Summary: We are seeking a highly motivated Sales Consultant to join our team at J&R Service and Sales Ltd. As a Sales Consultant, you will be responsible for promoting sales to existing clients, identifying and soliciting potential clients, and assessing client needs to recommend the appropriate goods or services.Key...

  • Sales and Solutions Consultant

    2 weeks ago

    Markham, Ontario, Canada J&R Service and Sales Ltd. Full time

    Job DescriptionJ&R Service and Sales Ltd. is seeking a highly skilled Sales and Solutions Consultant to join our team. As a Sales and Solutions Consultant, you will be responsible for promoting sales to existing clients, identifying and soliciting potential clients, and assessing client needs to recommend the appropriate goods or services.Key...

  • Service Consultant

    4 weeks ago

    Markham, Ontario, Canada AWIN Group of Dealerships Full time

    Service Consultant Job DescriptionWe are seeking a highly skilled Service Consultant to join our team at Volvo of Unionville, a luxury dealership. As a Service Consultant, you will play a crucial role in ensuring exceptional customer service and satisfaction.Key Responsibilities:Establish and maintain strong relationships with customers to encourage repeat...

  • Service Consultant

    4 weeks ago

    Markham, Ontario, Canada AWIN Group of Dealerships Full time

    Service Consultant Job DescriptionWe are seeking a highly skilled Service Consultant to join our team at Volvo of Unionville, a luxury dealership. As a Service Consultant, you will play a crucial role in ensuring exceptional customer service and satisfaction.Key Responsibilities:Establish and maintain strong relationships with customers to encourage repeat...

  • Service Consultant

    4 weeks ago

    Markham, Ontario, Canada AWIN Group of Dealerships Full time

    Service Consultant Job DescriptionWe are seeking a highly skilled Service Consultant to join our team at Volvo of Unionville, a luxury dealership. As a Service Consultant, you will play a crucial role in ensuring exceptional customer service and satisfaction.Key Responsibilities:Establish and maintain strong relationships with customers to encourage repeat...

  • Service Consultant

    4 weeks ago

    Markham, Ontario, Canada AWIN Group of Dealerships Full time

    Service Consultant Job DescriptionWe are seeking a highly skilled Service Consultant to join our team at Volvo of Unionville, a luxury dealership. As a Service Consultant, you will play a crucial role in ensuring exceptional customer service and satisfaction.Key Responsibilities:Establish and maintain strong relationships with customers to encourage repeat...

  • Service Consultant

    4 weeks ago

    Markham, Ontario, Canada AWIN Group of Dealerships Full time

    Service Consultant Job DescriptionWe are seeking a highly skilled and customer-focused Service Consultant to join our team at Volvo of Unionville, a luxury dealership. As a Service Consultant, you will play a critical role in ensuring exceptional customer experiences and driving sales growth in our service department.Key Responsibilities:Establish and...

  • Service Consultant

    4 weeks ago

    Markham, Ontario, Canada AWIN Group of Dealerships Full time

    Service Consultant Job DescriptionWe are seeking a highly skilled Service Consultant to join our team at Volvo of Unionville, a luxury dealership. As a Service Consultant, you will play a crucial role in ensuring exceptional customer service and satisfaction.Key Responsibilities:Establish and maintain strong relationships with customers to encourage repeat...

  • Service Consultant

    4 weeks ago

    Markham, Ontario, Canada AWIN Group of Dealerships Full time

    Service Consultant Job DescriptionWe are seeking a highly skilled and customer-focused Service Consultant to join our team at Volvo of Unionville, a luxury dealership. As a Service Consultant, you will play a critical role in ensuring exceptional customer experiences and driving sales growth in our service department.Key Responsibilities:Establish and...

  • Service Consultant

    4 weeks ago

    Markham, Ontario, Canada AWIN Group of Dealerships Full time

    Service Consultant Job DescriptionWe are seeking a highly skilled Service Consultant to join our team at Volvo of Unionville, a luxury dealership. As a Service Consultant, you will play a crucial role in ensuring exceptional customer service and satisfaction.Key Responsibilities:Establish and maintain strong relationships with customers to encourage repeat...

  • Service Consultant

    4 weeks ago

    Markham, Ontario, Canada AWIN Group of Dealerships Full time

    Service Consultant Job DescriptionWe are seeking a highly skilled and customer-focused Service Consultant to join our team at Volvo of Unionville, a luxury dealership. As a Service Consultant, you will play a critical role in ensuring exceptional customer experiences and driving sales growth in our service department.Key Responsibilities:Establish and...

  • Service Consultant

    4 weeks ago

    Markham, Ontario, Canada AWIN Group of Dealerships Full time

    Service Consultant Job DescriptionWe are seeking a highly skilled and customer-focused Service Consultant to join our team at Volvo of Unionville, a luxury dealership. As a Service Consultant, you will play a critical role in ensuring exceptional customer experiences and driving sales growth in our service department.Key Responsibilities:Establish and...

  • Service Consultant

    2 weeks ago

    Markham, Ontario, Canada AWIN Group of Dealerships Full time

    Service Consultant Job SummaryWe are seeking a highly skilled Service Consultant to join our team at AWIN Group of Dealerships. As a Service Consultant, you will be responsible for providing exceptional customer service, ensuring customer satisfaction, and promoting our services.Key Responsibilities:Establish and maintain good working relationships with...

  • Service Consultant

    1 week ago

    Markham, Ontario, Canada AWIN Group of Dealerships Full time

    Job PurposeThe Service Consultant is responsible for selling and scheduling needed service work in the service department. This role deals with customer needs relating to the service or repair of their vehicle, ensuring each customer is treated with the utmost care and respect.ResponsibilitiesEstablish and maintain good working relationships with customers...

  • Financial Services Consult Partner

    1 month ago

    Markham, Ontario, Canada 1110 Kyndryl Canada Limited Full time

    About Kyndryl ConsultKyndryl Consult is a professional services organization that helps clients drive exceptional IT outcomes, guide digital transformation, and deliver operational excellence. We are seeking an experienced Consult Partner with deep industry expertise in financial services to join our team.The RoleAs a Consult Partner, you will play a vital...

  • Financial Services Consult Partner

    1 month ago

    Markham, Ontario, Canada 1110 Kyndryl Canada Limited Full time

    About Kyndryl ConsultKyndryl Consult is a professional services organization that helps clients drive exceptional IT outcomes, guide digital transformation, and deliver operational excellence. We are seeking an experienced Consult Partner with deep industry expertise in financial services to join our team.The RoleAs a Consult Partner, you will play a vital...

  • Senior Financial Services Consultant

    2 months ago

    Markham, Ontario, Canada 1110 Kyndryl Canada Limited Full time

    About UsAt 1110 Kyndryl Canada Limited, we design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. Our company is always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers, and our communities.The RoleWe...

  • Senior Financial Services Consultant

    2 months ago

    Markham, Ontario, Canada 1110 Kyndryl Canada Limited Full time

    About UsAt 1110 Kyndryl Canada Limited, we design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. Our company is always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers, and our communities.The RoleWe...