Technical Specialist, User Access and Identity
4 weeks ago
We are seeking a highly skilled Technical Specialist to join our team in the User Access and Internal Identity department. As a key member of our team, you will be responsible for designing, implementing, and delivering secure digital identity services. You will work closely with clients, vendors, management, and leadership to deliver on your security, technical, and non-technical accountabilities.
Key Responsibilities- Ensure deployment, maintenance, security, availability, performance, improvement, and enhancement of the digital identity infrastructure.
- Work on tickets (service requests, change requests, problems, incidents, etc.)
- Implement corrective actions to ensure timely resolution of the technical issues.
- Take ownership of operational aspects, including but not limited to investigating issues, analyzing evidence, documenting recommendations with rationale, mapping processes, creating procedures and standards, coordinating efforts, and communicating thoroughly and efficiently.
- Provide specialized advice and training to users on leveraging directory, identity management, authentication, authorization, certificate, and federation services.
- Work with the business and technology teams to drive identity-based initiatives through the project lifecycle stages.
- Capture and understand client requirements and develop solutions to meet those requirements.
- Consistently deliver on accountabilities, and support clients, peers, management and leadership.
- Coach and lead teammates and peers on new technologies and processes.
- Help create a culture of humility, learning, collaboration, ownership and results.
- Show continuous learning and knowledge update by completing or renewing agreed technical certification(s) every year as part of performance metrics.
- Bachelor of Science in Computer Science plus a minimum of 3 years' experience, or graduation from a recognized Information Technology program, plus 3 years and 6 months experience or an acceptable equivalent combination of training and experience.
- Completed and earned one or more of the following credentials: Microsoft Certified: Security Operations Analyst Associate (SC-200), Microsoft Certified: Identity and Access Administrator Associate (SC-300), Azure Security Engineer Associate (AZ-500), Microsoft 365 Certified: Administrator Expert (MS-102), Microsoft Certified: Information Protection and Compliance Administrator Associate (SC-400).
- Implementing, configuring, and maintaining Microsoft Entra ID (Azure Active Directory), Microsoft Entra Domain Services, and Microsoft Entra Business-to-Business (B2B) Collaboration.
- Implementing, configuring, and maintaining Active Directory Domain Services (AD DS), Active Directory Federation Services (AD FS), and Active Directory Certificate Services (AD CS) in enterprise hybrid identity environments.
- Maintaining and supporting Microsoft Identity Manager (MIM) or a comparable identity and access management suite (e.g., PingOne, OneLogin, SailPoint, ForgeRock, etc.).
- Managing the identity lifecycle management events, access reviews, license assignments and reclaims in a Microsoft 365 environment.
- Scripting with Active Directory PowerShell, Azure CLI, etc.
- Resolving issues related to server monitoring, automation, group policies, directory security, and integration with load balancers.
- Creating standard operating procedures and processes.
- Undertaking troubleshooting and investigations to resolve incidents and problems.
- Solid understanding of Windows Server operations, including installation, configuration, and system administration.
- Practical understanding of identity/authentication standards and protocols: Kerberos, SAML2, OAuth2, WS-Federation, WS-Security and OpenID Connect.
- Practical understanding of Public Key Infrastructure (PKI).
- Coaching and mentoring staff on new processes and technologies.
- Experience working in a health care or public sector environment.
- Experience supporting mission critical, enterprise environments, 24 x 7 x 365.
You will be required to work outside normal business hours (08:00-16:30) to provide service and be on-call to work non-traditional shifts, including weekends, to support a 24/7 critical service and environment.
Selection ProcessOne or more methods that include a technical assessment, oral presentation, interview(s), references, background checks, and more, can be used to assess your candidacy.
Benefits & PerksWe offer a fulfilling work environment with numerous benefits and opportunities:
- Work-Life Balance: Maintain a healthy work-life balance with a 35-hour work week.
- Secure Your Future: Take advantage of our defined benefits pension plan for a stable retirement.
- Generous Time Off: Enjoy vacation, all national/civic holidays.
- Flexible Work Arrangements: Accommodate your needs with various options for flexibility, such as hybrid schedules.
- Employee and Family Support: Access our Employee and Family Assistance Programs for resources and guidance.
- Support in Times of Need: Access to our EAP.
- Cross-Sector Collaboration: Experience the power of collaboration as you engage with various government departments. Unlock a world of knowledge, expertise, and connections, contributing to the betterment of our province.
- Growth & Development: Open doors to professional growth within the department and beyond. Explore diverse career paths in specialized areas such as digital service design, cybersecurity, enterprise risk, digital platform services, and mission IT.
- Lifelong Learning: Continuously expand your knowledge and skills through training and development programs.
- Professional Advancement: Immerse yourself in the government landscape and discover endless opportunities for learning, advancement, and making a meaningful impact.
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