Reliability Engineering Expert
6 days ago
Launchpad is a people-first technology company, a leader in North America's rapidly growing tech sector. We support our clients with digital transformation through two solutions: PaasportTM, an iPaaS solution that streamlines software integration and automates workflows, and Nearshore Staff Augmentation, a managed IT staffing service that connects top IT talent across various geographical regions.
We have an operational footprint spanning across North and South America, with a second headquarters in Santiago, Chile. In 2023, our dedication to innovation garnered recognition as a Deloitte Technology Fast 50 Program Company. Our clientele boasts industry leaders such as Walmart, GM, TIME Magazine, Salesforce, Tableau, Splunk, Freedom House, and more.
About the RoleWe are seeking a Senior Site Reliability Engineer (SRE) to ensure the reliability, scalability, and performance of our infrastructure. This mission-critical role requires someone who can address external product reliability and internal platform demands while contributing strategically to organizational objectives.
The ideal candidate will balance hands-on technical work with leadership in reliability initiatives, driving improvements across our platform and collaborating with stakeholders at all levels. This position is crucial to maintaining operational excellence as we navigate complex compliance standards and evolving business needs.
Responsibilities- Develop, maintain, and improve automated deployment, certification, and validation pipelines.
- Define, implement, and monitor service level objectives (SLOs), service level agreements (SLAs), and service level indicators (SLIs).
- Lead efforts to optimize, improve, and maintain SaaS platform reliability and performance.
- Manage third-party services and technologies used to support the SRE discipline.
- Collaborate with senior management and the engineering team to lead SRE initiatives and provide updates.
- Define and implement an observability framework to provide insights into system performance and behavior.
- Implement proactive monitors and alerts to ensure system reliability and performance meet customer expectations.
- Own operational incident management, providing support to related teams and individuals during incident resolution.
- Identify and implement best practices for system reliability, security, scalability, and performance.
- Participate in on-call rotations for system support, troubleshooting, and resolution.
- Conduct post-mortem reviews of incidents, identify root cause, and implement remediation steps.
- Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent work experience.
- Minimum of 5 years of experience in Site Reliability Engineering, DevOps, or similar roles.
- Familiarity with monitoring tools and systems.
- Proficient in scripting languages such as Python, Bash, or Ruby.
- Experience with infrastructure automation tools such as Terraform, Ansible, or Chef.
- Familiarity with containerization technologies like Docker and orchestration tools like Kubernetes.
- Strong knowledge of cloud platforms such as AWS, GCP, or Azure.
- Excellent troubleshooting and analytical skills.
- Strong communication skills and the ability to work effectively within a team.
- 100% remote work option.
- People-first culture.
- Excellent compensation package.
- Hardware setup for working from home.
- Global team collaboration.
- Training allowances.
- Personal time off (PTO).
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