Customer Service Representative
4 weeks ago
Posting Title: Customer Service Representative (Bilingual)
Job Summary: We are seeking a highly skilled Customer Service Analyst to join our team at Ford Motor Company. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers in both English and French.
Key Responsibilities:
- Provide timely and effective customer service to customers in both English and French
- Respond to customer inquiries and resolve issues in a professional and courteous manner
- Work collaboratively with internal teams to resolve customer issues and improve customer satisfaction
- Develop and maintain a thorough understanding of our products and services to provide accurate and helpful information to customers
- Meet or exceed customer service metrics and performance targets
Requirements:
- Bachelor's degree in a related field or equivalent experience
- Fluency in both English and French, both written and spoken
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities
- Strong analytical and problem-solving skills
Preferred Requirements:
- Microsoft Office skills, including Word, Excel, and Outlook
- Experience working in a customer service or support role
What We Offer:
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
How to Apply: If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application, including your resume and cover letter, to our online portal. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
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