Customer Service Representative

3 weeks ago


St John's, Newfoundland and Labrador, Canada Randstad Canada Full time

About the Role


We are seeking a skilled Collections Agent to join our team at Randstad Canada. As a Collections Agent, you will be responsible for answering internal inbound calls regarding billing and payment inquiries from the Sales and Service Team.


Key Responsibilities:



  • Answer internal inbound calls regarding billing and payment inquiries from the Sales and Service Team
  • Call the customer to reschedule payments
  • Process all payments, refunds, and collections
  • Prepare and validate delinquency letters and registered letters

Requirements


To be successful in this role, you will need:



  • Excellent verbal and written communication skills
  • Attention to detail and ability to verify amounts for clients
  • Flexible and open to change
  • Ability to handle difficult conversations
  • Strong time management skills
  • 1+ years of relevant experience

Preferred Qualifications


Able to communicate with clients in both English and French, and have computer literacy skills and phone experience in any industry.


Why Work with Us


Randstad Canada is committed to creating an inclusive and accessible workplace for all our candidates and employees. We are an equal opportunities employer and welcome applications from diverse candidates. If you require any accommodations during the recruitment process, please let us know.



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