Product Delivery Specialist

1 month ago

Surrey, British Columbia, Canada OpenRoad Auto Group Full time
About OpenRoad Auto Group

OpenRoad Auto Group is a forward-thinking organization that has developed a culture of continuous improvement over 40 years. As one of the largest and fastest-growing automotive retail groups in the country, representing 21 automotive brands across 34 locations, we strive to become the national automotive leader in customer experience.

Job Summary

We are seeking a highly motivated and tech-savvy Product Delivery Specialist to join our team at Mercedes-Benz Surrey. As a key member of our Sales Department, you will be responsible for preparing the showroom, greeting and welcoming customers, and providing excellent customer service.

Key Responsibilities
  • Prepare the showroom and ensure it is in an attractive and desirable state at all times.
  • Assist in greeting and welcoming customers and provide excellent customer service.
  • Provide support to the Sales Department during the vehicle delivery process.
  • Coordinate all new and used vehicle deliveries between the Sales team, Finance & Insurance office, and Detailing team.
  • Promote product superiority, including technology and features, and inform customers about vehicle specifications.
  • Present, explain, and demonstrate the vehicle features in detail with all guests.
  • Coordinate sold vehicle preparation, including accessories, chemical packages, and delivery clean-ups.
  • Inspect all vehicles for delivery to ensure cleanliness, free of any and all damage, and on-time delivery.
  • Follow up with customers after delivery on any outstanding questions regarding the vehicle.
  • Respond to guest inquiries, both in person and via telephone.
  • Provide vehicle information and explanation as needed after delivery.
  • Exceed established customer service ratings and guidelines.
  • Must follow company safety policies and practices and immediately report any and all accidents to the General Manager.
Requirements
  • Be tech-savvy and comfortable with automotive technology, with an aptitude for learning detailed product knowledge.
  • Be well-organized and possess strong time management skills.
  • Ability to work cooperatively with all levels of the organization.
  • Excellent communication and interpersonal skills, and be able to articulate detailed information.
  • Strong customer service skills.
  • Highly self-motivated and have the ability to learn quickly and be open to challenges.
  • A valid British Columbia Driver's License with a good driving record.
What We Offer

As a Product Delivery Specialist at OpenRoad Auto Group, you will enjoy a comprehensive benefits package, including a competitive salary, extended health and dental plan, and opportunities for professional growth and development.

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