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IT Systems and Services Manager
2 months ago
Job Title: IT Systems and Services Manager
Job Summary:
We are seeking a highly skilled IT Systems and Services Manager to join our team at Jonas Software UK. The successful candidate will be responsible for managing and maintaining our IT systems and services, ensuring they are running smoothly and efficiently.
Key Responsibilities:
- Manage and maintain our IT systems and services, including servers, workstations, and network infrastructure.
- Administer and maintain end-user accounts, permissions, and access rights.
- Manage the help desk incident/service processes, including prioritizing, problem-solving, categorizing, and responding to service desk tickets.
- Provide emergency on-call support utilizing technical skills.
- Oversee help desk staff and provide effective verbal, written, and interpersonal communication skills.
- Continuously seek customer-focused opportunities to increase internal client satisfaction and strengthen client relationships.
- Coordinate IT tasks related to new employee onboarding.
- Provide orientation and training to end-users for all modified and new systems.
- Manage telephony systems, including call centers and messaging applications.
- Assist with managing servers, including domain controllers, email, and related systems.
- Assist with managing enterprise directory services and supporting server infrastructure.
- Perform file system configuration and management; define and perform server backups and recovery procedures.
- Create and maintain existing PowerShell scripts as required.
- Achieve and maintain certifications as necessary.
- Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems.
Qualifications:
- College diploma or university degree in a technical field and years equivalent work experience.
- MCSA, MCSE, or equivalent certification an asset.
- Working technical knowledge of Server OS Windows Server 2019 and higher and Cisco switching and networking technologies and Palo Alto firewall.
- Extensive application support experience with Microsoft Active Directory, Microsoft Exchange, Office 365, Microsoft Hyper-V, Zoom Communication, and Cisco ISE.
- Comfortable deploying systems and imaging.
- Experience with Dell, Pure Storage, and Cisco technology (servers and storage).
- Knowledge of Microsoft System Center applications (SCOM, SCCM, SCVMM) would be an asset.
- Hands-on hardware troubleshooting experience.
- Experience with backups, restores, and recovery models.
About Jonas Software UK:
Jonas Software UK is a leading provider of enterprise management software solutions to various industries. We are a valued technology partner of over 60,000 customers worldwide and employ over 2,000 skilled individuals. We are headquartered in the UK and operate offices throughout Europe, North America, and other regions.
