Retail Store Team Lead

3 weeks ago


Kitchener, Ontario, Canada FACTORY SHOE Full time

Job Title: Retail Store Team Lead

About the Role:

We are seeking a highly motivated and organized Retail Store Team Lead to join our team at Factory Shoe. As a key member of our retail operations team, you will be responsible for overseeing the daily activities of our sales floor, ensuring a positive customer experience, and driving sales growth.

Key Responsibilities:

  • Assign sales workers to duties and ensure effective coverage of the sales floor
  • Authorize return of merchandise and resolve customer complaints in a fair and timely manner
  • Establish work schedules and ensure adequate staffing levels to meet customer demand
  • Prepare reports on sales volumes, merchandising, and personnel matters to inform business decisions
  • Supervise and co-ordinate activities of workers to achieve sales targets and maintain a high level of customer satisfaction

Requirements:

  • Secondary (high) school graduation certificate
  • 7 months to less than 1 year of experience in a retail environment
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and make decisions under pressure

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment

How to Apply:

If you are a motivated and organized individual with a passion for retail, please submit your application, including your resume and a cover letter, to [insert contact information].



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