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Quality Assurance Specialist

2 months ago

Calgary, Alberta, Canada City of Calgary Full time
About the Role

We are seeking a highly skilled Quality Assurance Analyst to join our team at the City of Calgary. As a Quality Assurance Analyst, you will play a critical role in ensuring the quality and reliability of our systems and applications.

Key Responsibilities
  • Provide technical assistance and support to clients, ensuring prompt resolution of technical issues and delivering excellent customer service.
  • Evaluate system modifications and recommend their readiness for use by customers and staff.
  • Collaborate with analysts, software developers, and business users to provide feedback on requirements and validate design with a QA perspective.
  • Create, maintain, and enhance test plans, test cases, and test methodologies to ensure verification of the end-to-end system.
  • Perform all aspects of verification, including functional, integration, regression, and system testing.
  • Coordinate end-to-end user acceptance testing with subject matter experts from impacted business units.
  • Isolate defects, recreate the chain of events that led to the defect, and work with business and technical teams to ensure a suitable resolution or workaround is developed and verified.
  • Develop and implement processes and procedures that improve the quality of the system, shorten the testing cycle, and reduce support costs through analysis, experience, and the use of metrics.
Qualifications
  • A completed 2-year diploma in Business Administration, Computer Information Systems, Planning, or a related field, plus at least 3 years of related experience in quality assurance, software testing, and application support; OR
  • A degree in Computer Science or a related field, plus at least 1 year of related experience in quality assurance, software testing, and application support.
  • Working knowledge of a Land Management System such as Public One-Stop Service Engine (POSSE) will be considered an asset.
  • Working knowledge of permitting and licensing practices will be considered an asset.
  • Strong problem-solving and analytical skills combined with a high attention to detail.
  • Demonstrated ability to effectively communicate and work collaboratively with a variety of partners and the ability to plan and organize work with minimal supervision or direction.
About the City of Calgary

The City of Calgary is committed to fostering a respectful, inclusive, and equitable workplace that is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism, and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.