Healthcare Support Specialist

1 month ago

Mississauga, Ontario, Canada PointClickCare Full time

Position Overview

Your focus will be on delivering exceptional customer experiences while resolving technical queries and providing solutions for cloud-based healthcare applications.

We are seeking a detail-oriented individual who can prioritize daily tasks to resolve customer problems in a timely manner using various communication channels.

To excel in this role, you will need to remain calm while troubleshooting simple to moderately complex system issues with customers.

A strong understanding of administrative tasks and workflows for long-term care and medical facilities is essential to your success.

Key Responsibilities:

  1. Provide world-class customer support demonstrating focus and empathy to clients who have problems administering, configuring, and using the application.
  2. Develop an in-depth understanding of our cloud-based software to support processes and patient care in long-term care facilities.
  3. Facilitate the resolution of simple to moderately complex technical issues by way of log analysis, research, or problem recreation.
  4. Work cross-functionally within the team to deliver quality, satisfaction, and resolutions to customers.
  5. Effectively use and search the knowledge base, occasionally contributing new or updated content.
  6. Meet or exceed established service delivery guidelines and key performance indicators.
  7. Thoroughly document problems via phone, email, chat, and web portal to accurately record the issue, investigative steps, and resolution using our help desk ticketing system.
  8. Be available to work between 11:30AM to 8:00PM EST on weekdays with occasional scheduled overtime for weekends, holidays, and on-call as necessary when determined by business need.

Requirements:

  1. Understand the business processes and practices within a long-term care or medical facility.
  2. Strong, demonstratable problem-solving skills.
  3. Excellent communication skills, written and oral.
  4. Energized and motivated by a fast-paced, dynamic, high-demand working environment.
  5. Demonstrated ability to multi-task, prioritize, and manage customer expectations.
  6. A quick learner with acumen for software and technology.
  7. A patient and active listener who is detail-oriented.
  8. High level of customer focus and empathy.
  9. Familiarity with PointClickCare software is an asset.
  10. Post-secondary education is required.
  11. Experience supporting and troubleshooting web-based software applications is required.
  12. Preference for those with experience using diagnostic tools to help resolve customer issues.

Preferred Qualifications:

  1. Prior experience using PointClickCare is an asset (modules such as Orders, eMAR, HL7 messages).
  2. Prior experience using Sales Force/Service Cloud.

$27 - $31 an hour

  • Healthcare Support Specialist

    3 weeks ago

    Mississauga, Ontario, Canada Prokare Support Services Inc Full time

    Job SummaryWe are seeking a detail-oriented and compassionate Healthcare Support Specialist to join our team at Prokare Support Services Inc.Key Responsibilities:Provide high-quality patient care by assisting with daily living activities, such as bathing, dressing, and grooming.Assist patients with meal preparation and feeding, ensuring their dietary needs...

  • Healthcare Administrative Support Specialist

    4 weeks ago

    Mississauga, Ontario, Canada Home and Community Care Support Services Full time

    Support Patients and Enhance Care DeliveryWe are seeking a detail-oriented and organized Healthcare Administrative Support Specialist to join our team at Home and Community Care Support Services. As a Support Services Coordinator, you will play a vital role in providing administrative support to our Care Coordinators and ensuring the efficient delivery of...

  • Healthcare Support Specialist

    4 weeks ago

    Mississauga, Ontario, Canada Mq medicine professional corporation Full time

    Job Title: Healthcare Support SpecialistWe are seeking a skilled and compassionate Healthcare Support Specialist to join our team at Mq Medicine Professional Corporation.Job DescriptionThis role is an excellent opportunity for individuals who want to make a difference in the lives of patients while working in a dynamic healthcare environment.The successful...

  • Healthcare Support Associate

    3 weeks ago

    Mississauga, Ontario, Canada Prokare Support Services Inc Full time

    About Prokare Support Services IncWe are a dynamic healthcare organization dedicated to providing exceptional care and support services to our patients. As a Healthcare Support Associate, you will play a vital role in ensuring the well-being of our patients and contributing to our team's success.

  • Healthcare Support Worker

    4 weeks ago

    Mississauga, Ontario, Canada Caringpeople healthcare Inc. Full time

    Job SummaryCaringpeople healthcare Inc. is seeking a skilled and compassionate Healthcare Support Worker to join our team. As a key member of our healthcare team, you will provide high-quality care and support to patients in a dynamic and fast-paced environment.Key ResponsibilitiesAssist with patient care, maintenance, and repair of medical equipmentPerform...

  • Healthcare Talent Acquisition Specialist

    4 weeks ago

    Mississauga, Ontario, Canada Closing the Gap Healthcare Group Full time

    Closing the Gap Healthcare is committed to delivering exceptional care to Canadians through a range of home-based and community-setting services. To support this mission, we are seeking a Talent Acquisition Specialist, Healthcare Project to join our team.This role will involve taking ownership of the full recruitment cycle for CTG roles, providing talent...

  • Healthcare Support Worker

    4 weeks ago

    Mississauga, Ontario, Canada Prokare Support Services Inc Full time

    Job SummaryWe are seeking a reliable and compassionate Healthcare Support Worker to join our team at Prokare Support Services Inc.Key ResponsibilitiesProvide personal care to patients, including bathing, dressing, and grooming.Assist patients with daily activities, such as feeding, toileting, and transferring.Deliver messages, reports, and specimens between...

  • Healthcare Support Specialist

    3 weeks ago

    Mississauga, Ontario, Canada Derry Village Physiotherapy and Chiropractic Centre Full time

    Job DescriptionWe are seeking a highly organized and detail-oriented Healthcare Support Specialist to join our team at Derry Village Physiotherapy and Chiropractic Centre. This role involves providing administrative support to our healthcare professionals, assisting with patient care and rehabilitation, and maintaining the efficiency of our office...

  • Healthcare Support Specialist

    3 weeks ago

    Mississauga, Ontario, Canada ADEBOLA FAGBOLA Full time

    About Adebola FagbolaAdebola Fagbola is a reputable organization dedicated to delivering exceptional healthcare services.Salary Range$45,000 - $55,000 per annum, depending on experience and qualifications.Job DescriptionWe are seeking a skilled Healthcare Support Specialist to join our team. As a key member of our healthcare team, you will be responsible for...

  • Caregiver Specialist

    3 weeks ago

    Mississauga, Ontario, Canada Caringpeople healthcare Inc. Full time

    About Caringpeople Healthcare Inc.Caringpeople Healthcare Inc. is a leading healthcare provider dedicated to delivering high-quality care and support services to individuals in need. We are seeking a skilled and compassionate caregiver specialist to join our team as a personal support worker.

  • Healthcare Support Specialist

    3 weeks ago

    Mississauga, Ontario, Canada BioScript Solutions Full time

    Your future starts here at BioScript Solutions, a Canadian leader in specialty healthcare. We simplify access to care for people with chronic health conditions and rare diseases through our network of pharmacies, clinics, and patient support programs.What sets us apart is our commitment to making a difference in the lives of our patients. As a Healthcare...

  • Healthcare Recruitment Specialist

    3 weeks ago

    Mississauga, Ontario, Canada Closing the Gap Healthcare Group Full time

    Job DescriptionAs a Talent Acquisition Consultant for Closing the Gap Healthcare, you will be responsible for full-cycle recruitment of CTG roles. You will provide talent acquisition expertise across multiple business lines within CTG, focusing on building engagement and delivering a personalized experience to candidates.Key Responsibilities:You will own the...

  • Dietary Support Specialist

    4 weeks ago

    Mississauga, Ontario, Canada Caringpeople healthcare Inc. Full time

    Job DescriptionCaringpeople Healthcare Inc. is seeking a highly skilled Dietary Support Specialist to join our team.Key Responsibilities:Operate dishwashers to wash dishes, glassware, and flatware, ensuring a clean and hygienic environment for our clients.Replenish condiments and other supplies at tables and serving areas, maintaining a seamless dining...

  • Nursing Care Support Specialist

    4 weeks ago

    Mississauga, Ontario, Canada Caringpeople healthcare Inc. Full time

    Job SummaryCaringpeople healthcare Inc. is seeking a dedicated and compassionate Nursing Care Support Specialist to join our team. In this role, you will provide exceptional personal support and care to patients in various settings, including hospitals, nursing homes, and private residences.ResponsibilitiesAccompany patients on outdoor recreational...

  • Caregiver and Support Specialist

    3 weeks ago

    Mississauga, Ontario, Canada Caringpeople healthcare Inc. Full time

    Job OverviewCaringpeople healthcare Inc. is seeking a compassionate and dedicated Caregiver and Support Specialist to join our team.Salary$45,000 - $55,000 per year, depending on experience.Job DescriptionWe are looking for an individual who can provide high-quality care and support to our clients in their homes or communities. As a Caregiver and Support...

  • Healthcare Support Specialist

    4 weeks ago

    Mississauga, Ontario, Canada KOAJI Cares Inc. Full time

    At KOAJI Cares Inc., we are seeking a dedicated Healthcare Support Specialist to join our team. This role involves providing exceptional care to our patients, ensuring their comfort and well-being. Key responsibilities include:Key ResponsibilitiesPerform various tasks related to patient care, such as taking vital signs and assisting with daily...

  • Caring Support Specialist

    3 weeks ago

    Mississauga, Ontario, Canada Caringpeople healthcare Inc. Full time

    About Caringpeople healthcare Inc.We are a leading provider of personalized care services, dedicated to enhancing the lives of our clients and their families.

  • Healthcare Talent Acquisition Specialist

    3 weeks ago

    Mississauga, Ontario, Canada Closing the Gap Healthcare Group Full time

    About UsClosing the Gap Healthcare Group is a leading provider of home-based and community-setting services dedicated to delivering exceptional care to Canadians.Job SummaryWe are seeking an experienced Healthcare Talent Acquisition Specialist to join our team in Mississauga. As a key member of our recruitment team, you will be responsible for full-cycle...

  • Support Worker

    4 weeks ago

    Mississauga, Ontario, Canada Caringpeople healthcare Inc. Full time

    Job SummaryWe are seeking a compassionate and reliable Support Worker to join our team at Caringpeople Healthcare Inc. As a Support Worker, you will provide personal care and assistance to our clients in the comfort of their own homes. This is a rewarding opportunity to make a positive impact on the lives of others and contribute to the well-being of our...

  • Dietary Support Specialist

    3 weeks ago

    Mississauga, Ontario, Canada Caringpeople healthcare Inc. Full time

    Job DescriptionCaringpeople healthcare Inc. is seeking a highly skilled Dietary Support Specialist to join our team. As a key member of our culinary staff, you will play a crucial role in providing exceptional dining experiences for our residents.ResponsibilitiesPrepare and serve nutritious meals, snacks, and beverages to meet the dietary needs of our...