Training Program Manager
2 days ago
Reporting to: Director, Training
Location: GTA, Hybrid
Salary Range: $70,000 - $75,000 + Bonus
Position: Full-Time Permanent
Position Overview:Committed to delivering exceptional retail excellence, the Training Lead is responsible for developing and facilitating training programs and workshops to enhance product knowledge, lifestyle, and presentation skills adaptation to consumers, resulting in outstanding customer experience and sales acceleration.
Key Responsibilities:- Collaborate with subject matter experts to analyze learning needs, objectives, and content to design effective and engaging online courses, modules, and training materials.
- Apply instructional design methodologies to create learner-centric content, incorporating multimedia elements, interactivity, and assessments to enhance comprehension and retention.
- Develop clear learning objectives, outlines, storyboards, and scripts for online courses and modules.
- Ensure alignment of instructional design strategies with the organization's learning goals and industry best practices.
- Create and implement eLearning, webinar, in-person, and video-based training content.
- Conduct training initiatives, continual education, and workshops for internal and external customers.
- Manage, coordinate, and provide logistical support for product and technical education, marketing, and launch projects as assigned.
- Responsible and accountable for consistency in presentation and training material accuracy for specified brands.
- Previous experience in tech and retail industry is preferred.
- Strong written and verbal communication skills.
- Proven experience in instructional design, e-learning development, and web design/development.
- Proven experience with recording and editing of video content.
- Familiarity with e-learning authoring tools (e.g., Articulate Storyline, Adobe Captivate) and Learning Management Systems (LMS).
- Experience with multimedia production tools for audio, video, and graphics editing (e.g., Adobe Suite – Illustrator, Photoshop, InDesign, Premier, After Effects).
- Strong attention to detail and problem-solving skills, with the ability to troubleshoot technical issues effectively.
- Excellent communication, collaboration, and project management skills.
- Portfolio showcasing previous training projects is highly desirable.
- Bilingual in both English & French is an asset.
- Bachelors Degree or Certification in Education, Instructional Design, Curriculum Development, Computer Sciences, or a related field.
Match Retail provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.
We thank all applicants but will be contacting only the ones qualifying for the position and next steps.
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