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Dynamic Healthcare Leadership Position
1 month ago
We are seeking a seasoned Client Services Manager to lead our Integrated Care Solutions (ICS) team in northern Ontario. This key leadership position ensures operational excellence, clinical service delivery, and patient-centered care.
As a Client Services Manager, you will apply your proven leadership, strategic vision, and resource management skills to oversee service delivery, quality improvement, and business growth. You will be instrumental in the operational success of our Integrated Care Solutions.
Your responsibilities will include:
- Providing administrative and clinical leadership to a multidisciplinary team of healthcare professionals, ensuring a seamless and high-performing service delivery.
- Promoting patient-focused, interdisciplinary care across home and community settings, collaborating closely with internal teams, clients, and external partners.
- Fostering a culture of continuous learning and quality improvement, engaging staff, clients, and families in the delivery of safe, high-quality care.
- Utilizing data-driven decision-making to enhance service delivery and achieve key performance indicators.
- Managing day-to-day operations and resource utilization, ensuring services meet community needs and contractual obligations.
- Collaborating with the leadership team to develop and implement long-term strategic and operational plans.
- Accountable for budgeting and financial management of the ICS division, including planning business development initiatives to achieve growth targets.
You will bring to this role:
- A graduate degree from an accredited School of Nursing.
- Registration and good standing with the College of Nurses of Ontario as a Registered Nurse (RN).
- Leadership experience in healthcare, preferably in home and community care.
- Proven ability to lead, mentor, and coach multidisciplinary teams in a fast-paced environment.
- Strong communication, collaboration, and relationship-building skills.
- Critical thinking and problem-solving skills to address clinical and operational challenges.
- Experience in financial management and resource allocation within healthcare services is an asset.
- Ability to drive strategic initiatives and quality improvement projects that align with organizational goals.
We offer:
- A competitive total compensation package, estimated at $85,000 - $120,000 per annum, based on location and experience.
- RRSP matching and group benefits, including medical and dental coverage.
- Generous vacation allowance.
- Continuous leadership development and career advancement opportunities.
- A culture that promotes performance recognition and a commitment to excellence.