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Station Operations Manager
2 months ago
About Intelcom - Dragonfly
We are a leading last-mile carrier in the e-commerce sector, operating across Canada with a network of independent contractors contributing to our daily operations.
Our Vision
In a constantly evolving business sector, we don't just follow, we get ahead. Our goal is to stand out through innovative services and delivery methods, while undergoing a technological transformation that integrates customer experience and logistics technologies at its core.
Our Culture
We value diversity and are committed to building a culture where difference is valued. We are always looking for talented and diverse individuals to join our teams, with over 60 delivery centers across Canada.
Job Summary
We are seeking a highly experienced Station Manager to lead our station operations and administrative support. The successful candidate will work closely with the Regional Operations Manager to set operational goals, measures, and reports results on a timely basis.
Key Responsibilities
- Plan, direct, and implement station operations to meet prescribed productivity and service goals.
- Prepare and analyze performance reports in regard to identified Key Performance Indicators (KPI), budgets, and forecasts.
- Ensure payroll is accurately approved and submitted in a timely manner.
- Provide overall direction, support, coaching, and leadership to the team to achieve objectives.
- Ensure adherence to policies and procedures for the station.
- Monitor, measure, coach, and develop direct reports, providing recognition, evaluation, and feedback on performance.
- Lead the team in providing the highest level of customer service, both internally and externally, with the goal of continuously improving the customer experience.
- Lead and promote a culture where health and safety are priorities.
Requirements
- 5+ years' experience at a manager level in a fast-paced environment in logistics and team management.
- Proven leadership abilities to guide a team working in a fast-paced environment to ensure accuracy, compliance, and a culture of excellence.
- Strong analytical and problem-solving skills, with the ability to quickly understand and identify issues and implement solutions.
- Ability to effectively prioritize work flow to ensure deadlines are met, adapting to shifting priorities and supporting the implementation of continuous improvement.
- Strong interpersonal skills, including leadership, conflict resolution, and team building abilities.
- Demonstrates a positive and professional attitude with a hands-on team-oriented work style.
