Senior Restaurant Operations Manager

2 weeks ago


Surrey, British Columbia, Canada Hemlock Ventures Inc. Full time
Job Title: Senior Restaurant Operations Manager

About Us:
Hemlock Ventures Inc. is a dynamic food service provider seeking an experienced restaurant operations manager to lead our kitchen team in delivering exceptional customer experiences.

Salary and Benefits:
We offer a competitive salary of $65,000 - $80,000 per year, based on experience, plus benefits including health insurance, retirement plan, and paid time off.

Job Description:
The Senior Restaurant Operations Manager will oversee the daily operations of our food service counter, ensuring seamless execution of menu preparation, inventory management, and staff supervision.

Responsibilities:
• Develop and implement effective work schedules for kitchen staff
• Train staff in job duties, sanitation, and safety procedures, promoting a culture of excellence and customer satisfaction
• Estimate ingredients and supplies required for meal preparation, minimizing waste and optimizing resource allocation
• Supervise and coordinate staff who prepare and portion food, ensuring quality control standards are met
• Prepare budget and cost estimates for menu items and inventory replenishment, driving business efficiency
• Address customer complaints or concerns promptly, resolving issues in a professional manner
• Maintain accurate records of stock, repairs, sales, and wastage, providing insights for data-driven decision making
• Collaborate with senior leadership to develop strategic plans for business growth and improvement

Supervision:
• Lead a team of 11-15 people, including food service counter attendants, food preparers, and kitchen helpers

Work Conditions and Physical Capabilities:
• Work in a fast-paced environment with high pressure situations
• Combination of sitting, standing, walking, and occasional bending, crouching, and kneeling

Personal Suitability:
• Excellent client focus, efficient interpersonal skills, and strong oral communication abilities
• Proven ability to work effectively in a team-oriented environment as a team player

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