Service Project Manager
4 weeks ago
At Optel, we're committed to using innovative technologies to create a better world through responsible capitalism. Our renowned solutions ensure the quality of healthcare products and help combat the counterfeiting of medicines and medical devices worldwide. We're seeking a skilled Service Project Manager to join our Technical Services team.
Key Responsibilities
- Evaluate and manage the delivery of service projects from both a financial and technical perspective;
- Escalate customer complaints to problem resolution and critical incident management;
- Coordinate the work of various internal actors;
- Manage customer expectations and communication throughout the service project process;
- Coordinate service parts transactions;
- Collaborate with colleagues from other regions (Europe, Asia, South America) when delivering mandates;
- Act as responsible for the management of maintenance services;
- Identify and mitigate project delivery risks;
- Evaluate the financial performance of projects.
Requirements
- Bachelor's degree in a relevant field;
- Training in a technical field (mechanical, electronic, software, and/or automation);
- 3 years of experience in project management;
- Negotiation skills;
- A spirit of initiative;
- Excellent communication skills;
- Comfortable navigating an environment where technology is constantly changing;
- Desire to learn on several fields of technical skills (mechanics, electronics, software, and vision);
- Organizational skills and ability to manage critical deadlines;
- Ability to work with multiple people or groups to meet customer expectations.
Benefits and Advantages
- Competitive compensation;
- Flexible hours;
- Ability to work on-site or hybrid;
- Virtual health clinic and employee assistance program;
- Group and dental insurance from day one;
- Group RRSP and TFSA with employer contribution from day one;
- On-site amenities (free parking and power stations, free coffee and fruit);
- 50% reimbursement of the monthly RTC pass;
- Several committees in which you can get involved (B-Corp Committee, Social Club, SST);
- Open, bright areas and ergonomic offices;
- Free English and French classes for those who wish to improve their level;
- Organization present on several continents;
- B-CORP certified company.
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