Service Project Manager

3 weeks ago

Québec, Quebec, Canada Optel Full time

At Optel, we're committed to using innovative technologies to create a better world through responsible capitalism. Our renowned solutions ensure the quality of healthcare products and help combat the counterfeiting of medicines and medical devices worldwide. We're seeking a skilled Service Project Manager to join our Technical Services team.

Key Responsibilities

  • Evaluate and manage the delivery of service projects from both a financial and technical perspective;
  • Escalate customer complaints to problem resolution and critical incident management;
  • Coordinate the work of various internal actors;
  • Manage customer expectations and communication throughout the service project process;
  • Coordinate service parts transactions;
  • Collaborate with colleagues from other regions (Europe, Asia, South America) when delivering mandates;
  • Act as responsible for the management of maintenance services;
  • Identify and mitigate project delivery risks;
  • Evaluate the financial performance of projects.

Requirements

  • Bachelor's degree in a relevant field;
  • Training in a technical field (mechanical, electronic, software, and/or automation);
  • 3 years of experience in project management;
  • Negotiation skills;
  • A spirit of initiative;
  • Excellent communication skills;
  • Comfortable navigating an environment where technology is constantly changing;
  • Desire to learn on several fields of technical skills (mechanics, electronics, software, and vision);
  • Organizational skills and ability to manage critical deadlines;
  • Ability to work with multiple people or groups to meet customer expectations.

Benefits and Advantages

  • Competitive compensation;
  • Flexible hours;
  • Ability to work on-site or hybrid;
  • Virtual health clinic and employee assistance program;
  • Group and dental insurance from day one;
  • Group RRSP and TFSA with employer contribution from day one;
  • On-site amenities (free parking and power stations, free coffee and fruit);
  • 50% reimbursement of the monthly RTC pass;
  • Several committees in which you can get involved (B-Corp Committee, Social Club, SST);
  • Open, bright areas and ergonomic offices;
  • Free English and French classes for those who wish to improve their level;
  • Organization present on several continents;
  • B-CORP certified company.

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