Sales Support Specialist

5 days ago

Toronto, Ontario, Canada Paramount Commerce Full time
{"title": "Sales Support Specialist", "description": "Role Overview

We are Paramount Commerce, a leading fintech company focused on simplifying payments in Canada. Our commitment is to provide the highest standards of security and risk management that support seamless payments and rich data.

We are seeking a Sales Support Specialist to join our Sales and Account Management team. In this role, you will be an integral part of the team that will assist with meetings, manage customer leads, and act as the main contact for merchants while coordinating with various teams.

Key Responsibilities
  • Support the Account Management team by handling sales leads from qualification through to conversion.
  • Attend and coordinate sales meetings, including scheduling, note-taking, and follow-up on action items.
  • Be responsible for any follow-ups and support tasks resulting from sales meetings.
  • Serve as the main point of contact for both existing and prospective merchants, nurturing relationships to enhance client satisfaction.
  • Evaluate and pursue new business leads aiding in new business development for the company.
  • Proactively manage merchant relationships and merchant satisfaction by handling service requests and reported issues from merchants.
  • Complete monthly tasks including assessing, reviewing and communicating changes observed in merchant data metrics, volumes and fees with the Account Management team.
  • Collaborate with cross-functional teams such as Product, Marketing, Finance, Legal, and Compliance to streamline processes.
  • Assist with underwriting and onboarding activities for new merchants.
  • Maintain and update sales materials, contact information, and CRM records.
  • Gain a deep understanding of Paramount Commerce's product offerings to provide effective support to merchants.
Requirements
  • Minimum of 2 years of relevant experience within e-commerce, online payments, B2B sales, or the online gaming industry.
  • A post-secondary degree.
  • Strong planning, analytical, and problem-solving skills.
  • Detail-oriented with excellent time management and organizational abilities.
  • Ability to adapt quickly to change and work independently with minimal direction.
  • A team player with a collaborative approach.
  • Excellent listening, negotiation, communication and presentation skills.
  • Proficiency in Excel and experience using and maintaining CRM systems.
About Paramount Commerce

We are proud to be an equal opportunity employer. We practice ethical and fair hiring processes and strongly encourage applications from diverse backgrounds.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

We are committed to creating a place for our employees to be their authentic selves. We believe diversity of thought, background, and experience are essential to achieve our mission to simplify payments.

", "lang_code": "en-US"}

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