Northern Retail Store Manager
2 days ago
We are a leading retailer in Northern Canada, serving rural and remote communities with a wide range of products and services. Our goal is to be the best local shopping choice for everyday household and local lifestyle needs.
Salary
$85,000 - $110,000 per year, depending on experience.
Job Description
The Department Manager, General Merchandise is accountable for the successful day-to-day operation of the General Merchandise Department. This includes implementing company standards, protecting company assets, maintaining a competitive position, and developing and training staff. The incumbent supports the rest of store management team and fosters positive customer relationships.
Responsibilities
• Provide excellent customer service and deliver on the Value Offer.
• Monitor and adjust customer service levels as needed.
• Deal with customer complaints and requests quickly and effectively.
• Address and respond to all customer inquiries.
• Ensure an enjoyable shopping experience for customers.
• Schedule staff to maximize customer service and fulfill business needs.
Requirements
A minimum of two years of experience in a high-volume grocery/retail environment,
Strong customer service skills,
Record of bottom line and sales results in previous roles,
Ability to interpret a variety of instructions both verbally and orally,
Computer knowledge of Excel and Outlook,
Strong knowledge of grocery operating principles,
Exceptional analytical, problem solving and decision making skills with a high attention to detail,
Proven organizational, planning and prioritizing skills,
Excellent written and verbal communication, interpersonal skills and superior customer service skills,
Must have the ability and desire to develop an in-depth understanding of our customers,
Demonstrates a personal and enthusiastic commitment to our vision, mission, values and strategies,
Highly motivated and adventurous with an appreciation for small town life in a culturally diverse setting considered an asset.
Working Conditions
Work in extreme conditions
Lift 50+ pounds
Work extended hours
Will be required to stand for long periods occasionally.
Use full hand mechanics
Handle or feel and reach with hands and arms
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