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Customer Service Representative

2 months ago

Granby, Quebec, Canada Artopex Inc. Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team at Artopex Inc. as a Customer Service Representative.

Key Responsibilities
  • Customer Service: Address customer complaints and concerns in a professional and courteous manner.
  • Information Provision: Respond to customer inquiries and provide accurate and timely information.
  • Refunds and Credits: Process refunds and credits as necessary.
  • Record Keeping: Maintain accurate and up-to-date records and statistics.
  • Client Feedback: Assess client feedback and provide meaningful information and services.
  • Complaint Handling: Receive and log customer complaints in a timely and efficient manner.
Personal Qualities
  • Interpersonal Skills: Possess efficient interpersonal skills to effectively communicate with customers.
  • Oral Communication: Demonstrate excellent oral communication skills to provide clear and concise information.
Benefits
  • Dental Plan: Comprehensive dental plan for employees.
  • Disability Benefits: Disability benefits for employees.
  • Health Care Plan: Comprehensive health care plan for employees.
  • Life Insurance: Life insurance plan for employees.
  • Pension Plan: Pension plan for employees.
  • Work Terms: Permanent full-time position.
  • Work Language: Bilingual (English and French).
  • Hours of Work: 40 hours per week.