Customer Support Expert

4 weeks ago


Vancouver, British Columbia, Canada Pixieset Full time

Customer Support Role

Pixieset is seeking a skilled Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional support to our customers, ensuring their satisfaction and success with our platform.

Key Responsibilities

  • Provide high-quality support to customers through various channels, including chat and email.
  • Collaborate with cross-functional teams to resolve customer issues and improve the overall user experience.
  • Stay up-to-date with the latest product features and enhancements, expanding your knowledge to keep pace with our evolving platform.
  • Contribute to shaping our support processes and team culture, fostering an environment of kindness, respect, and continuous improvement.
  • Assist in creating and editing knowledge base articles to provide authentic and empathetic support to our customers.

Requirements

  • 3+ years of customer service or support experience.
  • Mentorship experience.
  • Technical skills and eagerness to learn.
  • Excellent written communication skills.
  • Problem-solving abilities.
  • Strong prioritization and time management skills.
  • Patient, empathetic, and collaborative.

What We Offer

  • Hybrid work environment.
  • 4 weeks of annual vacation.
  • Comprehensive benefits.
  • Company-issued MacBook and home office budget.
  • Engaging team-building activities and company-wide events.

Pixieset is a dynamic and collaborative company that values dedication, innovation, and teamwork. We are passionate about technology and providing simple solutions to complex challenges. As a member of our team, you will have the opportunity to work on exciting projects, collaborate with talented individuals, and make a real impact on the success of the company.

We are proud to be certified as a Great Place to Work, Best Workplace in Technology, and Best Workplace for Inclusion. We believe that talent is talent and having many different perspectives, backgrounds, and experiences makes for a stronger team, product, and company.



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