Guest Services Representative

1 month ago


Gander, Newfoundland and Labrador, Canada Comfort Inn Gander Full time
Job Summary

We are seeking a highly motivated and customer-focused Guest Services Agent to join our team at Comfort Inn Gander. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is comfortable and memorable.

Responsibilities
  • Provide warm and welcoming service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Process guest arrivals and departures, handling check-ins, check-outs, and room assignments with accuracy and efficiency.
  • Manage guest requests, including room changes, extra amenities, and special requests, ensuring that all needs are met with a smile.
  • Work closely with the housekeeping team to ensure that guest rooms are clean and ready for occupancy.
  • Handle guest complaints and concerns in a professional and courteous manner, escalating issues to management as needed.
  • Maintain a high level of knowledge about hotel services, amenities, and local attractions, making recommendations to guests as needed.
Requirements
  • No degree, certificate, or diploma required.
  • Experience an asset, but not necessary.
  • Availability for shift or on-call work.
  • Availability for the advertised start date.
  • Legally able to work in Canada.
  • Reside in proximity to the advertised location.
  • Previous experience in this field of employment an asset.
  • Temporary work term.
  • English language required.
  • 76 hours bi-weekly.


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