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Guest Services Representative

2 months ago

Gander, Newfoundland and Labrador, Canada Comfort Inn Gander Full time
Job Summary

We are seeking a Guest Services Agent to join our team at Comfort Inn Gander. As a Guest Services Agent, you will be responsible for providing exceptional customer service to our guests.

Responsibilities
  • Provide excellent customer service to guests, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Manage guest room assignments, ensuring that guests are accommodated in a room that meets their needs and preferences.
  • Process guest payments, handle cash and credit transactions, and maintain accurate records.
  • Assist with front desk operations, including checking in and out guests, handling room key requests, and responding to emergency situations.
  • Work collaboratively with other hotel staff to ensure seamless guest experiences.
Requirements
  • No degree, certificate, or diploma is required for this position.
  • Experience is an asset, but not necessary.
  • Availability for shift or on-call work is required.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Excellent communication and problem-solving skills.