Retail Area Manager
2 weeks ago
The Area Retail Operations Manager shall provide leadership, direction, and accountability for the Retail Store Team in a designated region. The Area Retail Operations Manager is a leader in driving results through effective sales team management, customer/guest engagement, coaching, and mentoring using all available business KPIs. Responsible for managing multiple priorities, the supervision of a team of Store Managers, retail projects, execution of initiatives to enhance performance, execution, driving top-line sales with a strong focus on profitability. The Area Retail Operations Manager will provide sound leadership and coaching for all direct reports and will work closely with the Retail District Manager, Store Operations, and all Head Office partners to ensure and support the growth and development of the region's retail team through established goals and objectives which align with revenue, operations, and customer service targets to enhance profitability.
The Area Manager shall be responsible for the achievement of aggressive operations goals and targets, focused on high levels of customer satisfaction and overall store-level performance.
Key Responsibilities:
- Ensures the communication, understanding, and belief in the company's goals and mission statement. Coaches all employees to work towards a common company objective.
- Responsible for company monthly and weekly revenue and profit projections.
- Oversees Store Managers to ensure that daily and weekly staff schedules are in direct relation to daily, weekly revenue.
- Reviews monthly sales objectives and develops strategies to achieve targets.
- Gives prompt and proper direction to Store Managers and direct reports.
- Provides leadership and support for all direct reports to ensure they excel in their roles to enhance employee engagement in order to drive results and achieve top performance.
- Develops a positive collaborative working relationship with staff and partners to aid company performance.
- Adheres and enforces all company safety policies and procedures.
- Attends to any emergencies as they arise at the store level and provides resolution or the appropriate level of communication.
- Identifies operational and merchandising deficiencies in all stores and provides solutions and guidance to all stores.
- Leads any training initiatives to achieve organizational goals and objectives.
- Assumes responsibility for job and store profitability by finding areas of improvement and implementing initiatives.
- Develops a positive working relationship with all levels of the organization to accomplish the company's mission.
- Adheres and enforces all company safety policies and procedures.
- Attends Store and Head Office meetings as required.
- Other duties as assigned.
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