Area Manager

1 month ago

Calgary, Alberta, Canada Carter's Inc. Full time

About Carter's Inc.

Carter's Inc. is a leading North American apparel retailer exclusively for babies and young children, encompassing Carter's, OshKosh B'gosh, Skip*Hop and Little Planet brands. Our company is guided by core values that promote inclusion and innovation in everything we do.

Job Summary:

We are seeking a highly skilled and experienced Area Manager to lead our multi-unit retail operations. As a key member of our leadership team, you will be responsible for inspiring and leading others to create an exceptional customer experience for all while supporting your team to reach their potential.

Key Responsibilities:

  • Talent Management: 40%
    • Manage and grow Store Managers through regular check-ins, ongoing coaching, the annual review process, and business goal setting
    • Build a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets to drive store performance
    • Lead talent planning/pipeline needs and recruitment strategy; develop thorough succession plans to create a bench of talent
    • Inspire, connect, and communicate professionally and effectively at all levels
    • Maximize opportunities to invest, train and coach team members
    • Set clear expectations and provide timely and regular feedback to exceed goals
    • Develop leaders to strengthen team performance to cultivate a winning culture
    • Embrace change; exhibits flexibility and facilitates action with confidence and positivity
    • Cultivate a positive and inclusive work environment through genuine connection, recognition and engagement
    • Develop and coach store management to execute on company objectives and procedures with the customer experience and talent development at the core
  • Business Acumen and Operations: 30%
    • Drive and execute initiatives according to timelines and standards; strives for operational excellence
    • Lead store teams to meet and exceed financial goals through customer loyalty and execution of company programs
    • Effectively oversee payroll and scheduling to meet business needs
    • Analyze business results and coaches Store Managers effectively on actions to continuously improve results and exceed sales plan
    • Responsible for ensuring safety and Asset Protection standards through compliance management, customer service, and operational controls within the store
    • Analyze key performance indicators and monitor key store financial metrics for district to evaluate on store performance against objectives
    • Ensure financial goals are met by recognizing shortfalls and growth opportunities based on key store financial metrics and creating or implementing solutions
    • Collaborate with peers, leaders, and business partners to identify successes, opportunities and solutions
    • Ensure visual presentation, reactionary merchandising and marketing are set and displayed to company standard
  • Leadership & Effective Communication: 30%
    • Takes initiative to ensure the success of the business and drives toward accomplishing big goals; is innovative and owns results
    • Set a positive example by consistently demonstrating Carter's Values, Code of Ethics and leadership behaviors
    • Collaborate with regional and cross-functional partners to accomplish projects and initiatives (e.g. real estate plans, new store openings, policy or process updates)
    • Deliver and inspire an exceptional internal and external customer experience through a ready all day store experience; clean, safe and organized
    • Foster a positive work environment with open communication, timely resolution of conflicts and regulatory compliance
    • Demonstrate strong and effective verbal and written communication skills with field and home office leadership

Requirements:

  • Navigates ambiguity and pivots priorities in a fast-paced environment
  • Strong Retail background including managing multi-unit retail/specialty apparel for at least 5 years
  • Flexible availability seven days a week and ability to travel up to 75% of the time
  • Understand and manage KPIs, budgets and P&L
  • Excellent communication with the ability to manage and communicate with multiple locations remotely
  • Proven business acumen and problem-solving skills
  • Valid driver's license

Preferred skills and experience:

  • Bachelor's Degree in Business
  • District Manager experience in a specialty retailer

Physical Demands:

  • Ability to lift 40 pounds
  • Ability to stand for long periods of time as well as climb up/down ladder

Our Team Members:

  • Customer Focus: Creates an exceptional customer experience by promoting a warm, inclusive and friendly environment and clean sales floor presentation
  • Developing Effective Teams: Trains, coaches and provides regular feedback to others to develop and grow
  • Drive Growth: Exhibits flexibility and facilitates action with confidence and positivity
  • Managing and Measuring Work: Sets clear expectations, provides coaching, and removes barriers to inspire teams excellence

Make a Career at Carter's:

  • Career Development: From Carter's University to Toastmasters to mentorship programs and more, we encourage you to utilize these tools to elevate your professional prowess.

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