Slot Attendant

3 days ago

Kelowna, British Columbia, Canada Gateway Casinos & Entertainment Limited Full time

About the Role

Gateway Casinos & Entertainment Limited is seeking a skilled Slot Attendant to join our team. As a Slot Attendant, you will be responsible for providing exceptional customer service to our guests, ensuring a positive experience at our casino.

Key Responsibilities

  • Assist with awareness of and excitement for on-going and up-coming Casino promotions.
  • Manage slot machine reservations and promote casino initiatives.
  • Work in compliance with internal controls, company policies and procedures and/or provincial lottery/ gaming policies and procedures.
  • Manage a cash float, verifies and provides jackpot payouts and monetary change to guests.
  • Report any violations and escalate to the appropriate level as necessary.
  • Replenishes and maintains slot machines, monitors machine stack lights to ensure prompt service.
  • Acquire and maintain a knowledge of all slot operation policies and procedures.
  • Perform other duties as assigned based on operational needs.

Requirements

  • Experience handling cash and working with the public.
  • Superior customer service skills and ability to work in a fast-paced environment.
  • Basic knowledge of slot machine functions is an asset.
  • Able to stand for long periods of time and pull, lift, and carry objects weighted similar to a full box of paper.
  • Serving It Right (BC)/ Proserve
  • The ability to obtain registration with either the BCLC
  • Ability to multi-task and thrive in a team environment.
  • A willingness to develop new skills and stay on top of the latest industry news and insights.

About Us

Gateway Casinos & Entertainment Limited is one of the largest and most diversified gaming and entertainment companies in Canada. We operate 27 gaming properties across British Columbia, Ontario, and Alberta, employing approximately 8,648 people. Our company is committed to providing a dynamic and fun work environment, with opportunities for career advancement and professional growth.

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