Senior Program Manager

At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences, and value. How we work together is reflected through our five values: integrity, inspiration, tenacity, humility, and care.

What Ontario Health offers:

Achieving your career goals is a priority to us. Benefits of working at Ontario Health may include the following based on employment type:

Fully paid medical, dental, and vision coverage from your first day

Health care spending account

Premium defined benefit pension plan

3 personal days and 2 float days annually

Individual contributors start at 3 weeks' vacation with 4 weeks at 2 years

Career development opportunities

A collaborative values-based team culture

Wellness programs

A hybrid working model

Want to make a difference in your career? Consider this opportunity.

The Senior Program Manager leads initiatives that are complex and large-scale in nature, spanning multiple functions and/or business groups both internal and external to OH. The Senior Program Manager develops strategy, budgets, funding proposals, and operating plans enabling the successful ongoing execution of the program.

The Senior Program Manager will be a member of the team responsible for supporting the Digital Excellence in Health (DxH)'s Planning and Portfolio Management Division, working closely with leaders and teams, to successfully deliver the business outcomes across a complex partner landscape. The Senior Program Manager will be responsible for establishing, planning, leading, supporting, and maintaining the portfolio's vendor partner (relationship) management functions and enabling the portfolio's leadership team to make effective decisions.

The Senior Program Manager engages broadly with a variety of stakeholders, both within Ontario Health and across the health sector. Using expert communication skills, the Senior Program Manager communicates effectively across multiple portfolios and OH Regions, and externally with key OH stakeholders, including Ministry, Health Service Providers, and clients serviced by the program. The Senior Program Manager forms strong collaborative working relationships to effectively influence and deliver expected outcomes.

Key Responsibilities:

• Leads and manages Digital's Vendor Partner (Relationship) Management workstream
• Evaluates how to effectively communicate and interact with a variety of stakeholders, including senior leaders, funders, executives, the board, and external government stakeholders to the DM level
• Evaluates formal change management methodologies and practices used to drive behavioral changes
• Creates performance evaluation approaches and is accountable for the successful outcomes of the program, which is typically province-wide
• Collaborates effectively within the team and provides leadership, subject matter expertise, guidance, and support to work towards a common goal and to help coach and inspire others
• Provides client service to internal teams and external stakeholders, including government, and other partners in the delivery of the health system
• Provides thought leadership for the strategy and execution of the program
• Leads change within the context of the overall program, often working with peer roles in the execution of the change
• Coaches program stakeholders and partners on program aspects and execution
• Makes decisions, with the support of Director-level, where results have major impact across the organization requiring sophisticated solutions and long-term correction

Requirements:

• Bachelor's or Master's degree in Business, Health Studies, Public Administration, or related field, or equivalent experience
• Project Management, or related professional designation, as an asset
• 7-10 years of overall experience in related roles with progressively increasing scale and scope of execution authority up to a leadership role
• Experience in the health care sector and the public service, and existing relationships, are preferred
• Extensive experience in contract and budget management, and experience with standard terms and conditions
• Experience working in a hybrid environment, equally comfortable working with teams online or in person
• Experience planning and leading large meetings
• Experience in the Ontario health care sector and public service, with existing positive relationships, an asset
• Advanced knowledge and understanding of the application of the Project Management LifeCycle and Software Development LifeCycle, as well as modern mode two ways of working, e.g., Agile/Scrum

Key Competencies:

• Exceptional leadership, motivation, and interpersonal skills, and an adept team builder who is action-oriented, with a record of accomplishment of motivating his/her team to achieve higher goals and improving the impact of technology initiatives
• Strong communication skills, including comfort influencing others who have conflicting interests, and where information may be sensitive or controversial; navigate crucial conversations in high-risk situations
• Strong knowledge translation skills, with the ability to understand complex technical projects in context and communicate meaning to various audiences
• Ability to use discretion in dealing with sensitive issues and maintaining appropriate levels of confidentiality
• Strong relationship and consensus-building skills
• Strong contract negotiation and management skills
• Ability to manage and prioritize multiple projects concurrently
• High degree of professionalism, flexibility, and adaptability
• Demonstrated ability to work independently and within a team
• Ability to be delivery-focused and passionate about achieving the program objectives with an internal sense of accountability
• Capacity to be aware of, control, and express one's emotions, and to handle interpersonal relationships judiciously and empathetically. Ability to maintain awareness of varying stakeholder objectives and to foster positive outcomes by actively listening, facilitating, and communicating complex content to large and diverse audiences
• Ability to keep calm and rational despite high pressure
• Political acuity and the ability to understand how to support and navigate with government partners
• Ability to make decisions where results have major impact across the organization

Employment Type: Permanent Full Time

Salary Band: 7

Location: Ontario (currently hybrid; subject to change)

All applicants must be a resident of Ontario to be considered for roles at Ontario Health.

Ontario Health encourages applications from candidates who are First Nations, Métis, Inuit, and urban Indigenous; Francophone; Black and racialized; members of 2SLGBTQIA+ communities; trans and nonbinary; and disabled.

We encourage applicants with accessibility needs to notify us if they have any accommodation needs in the application and/or interview process.

Note: As part of the initial recruitment screening process, applicants must confirm that they are fully vaccinated against COVID-19. If applicants are not fully vaccinated, they will be required to identify any accommodation needs pursuant to a protected ground under the Code. Applicants who identify an accommodation need will be required to provide supporting documentation with respect to their need for accommodation when requested by Ontario Health. If no such accommodation is identified, the applicant will not be eligible to proceed through the recruitment process.