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Mortgage Collection Expert

2 weeks ago


Toronto, Ontario, Canada Tangerine Bank Full time

Job Description: Mortgage Recovery Specialist

The Mortgage Recovery Specialist plays a crucial role in maintaining an overall minimal delinquency ratio on the Tangerine portfolio. This involves analyzing client activities, taking precautionary actions to mitigate losses, and ensuring compliance with company regulations, credit policies, and procedures.

Duties and Responsibilities:

  • Be knowledgeable about unsecured products, mortgages, and secured and unsecured collection processes.
  • Assist with volumes for chequing and loan delinquencies as needed.
  • Maintain overall mortgage delinquency.
  • Resolve assigned daily returned payments by making calls to clients to determine reason for arrears and elicit promise to pay.
  • Monitor mortgage delinquency for early stage collections and contact clients regularly to arrange payments.
  • Utilize strong negotiation and analytical skills to minimize loss and maximize recovery of past due accounts.
  • Respond, investigate, and act on internal and external email requests concerning delinquent accounts in a timely manner.
  • Assist call centre with escalated problem resolution on delinquent accounts.
  • Value customer complaints and respond in a professional and timely manner.

Requirements:

  • A minimum of 3 to 5 years of experience in Collections or banking industry, dealing with mortgages, line of credits, and overdrafts.
  • Computer literacy, with knowledge of Microsoft Office and proficiency in Tangerine banking systems: DAWT, Profile IBS, Profile MBS, PFW.
  • Strong organizational skills and ability to work in a busy environment.
  • Strong analytical skills required in identifying problems; validating and making recommendations.
  • Excellent verbal and written communication skills.
  • Solid understanding of banking products.
  • Knowledge of Government compliance, Estates, Bankruptcy Act, Credit Bureau activities, and Collection Agency contracts and policies would be an asset.
  • Ability to make decisions and remain calm under stressful environments.