Implementation Consultant

7 days ago

Montreal, Quebec, Canada ServiceNow Full time
About the Role

We are seeking a highly skilled Implementation Consultant to join our team at ServiceNow. As a key member of our global customer success organization, you will play a critical role in helping our customers unlock business value and accelerate the adoption of our products.

Key Responsibilities
  • Deliver Technical Accelerators: Present and deliver our portfolio of technical accelerators to large enterprise customers remotely, ensuring seamless integration and adoption of our solutions.
  • Process Improvement: Identify and drive process improvement opportunities, guide best practices development, and mentor/guide junior team members to enhance our implementation methodology and service offerings.
  • Customer Engagement: Engage with customers' requests in Impact, including scoping of the level of effort as part of technical accelerator recommendations, and drive the continuous improvements of our implementation methodology and service offerings based on client experiences.
  • Subject Matter Expert: Act as the ServiceNow subject matter expert, sharing best practices, innovations, and capabilities to help customers achieve their goals, and contribute to net new accelerator innovation and continuous improvement efforts.
Requirements
  • Technical Expertise: Proven technical and business process experience in leading the development and delivery of ServiceNow solutions in client environments, with knowledge of technical components such as LDAP, SAML/SSO, and integrations.
  • Business Acumen: Excellent written and verbal communication skills, with the ability to clearly articulate solutions to complex technical problems, and a proven track record of delivering results in a fast-paced environment.
  • ServiceNow Certifications: Prepared to study for, obtain, and maintain ServiceNow certifications, and proactively seek help when challenges arise.
About ServiceNow

ServiceNow is an Equal Employment Opportunity Employer. We lead with flexibility and trust in our distributed world of work, and we are committed to creating a workplace that is inclusive and respectful of all employees. If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent..

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