Logistics Operations Coordinator
4 weeks ago
We are seeking a highly skilled Logistics Operations Coordinator to join our team at Dynacare. As a key member of our operations team, you will be responsible for coordinating logistics operations, ensuring timely delivery of supplies, and resolving service and operational issues.
Key Responsibilities:
- Coordinate logistics operations, including tracking and monitoring supplies, and escalating issues to the Operations Manager as needed.
- Provide excellent customer service, communicating with clients and internal stakeholders to resolve service and operational issues.
- Liaise with dispatch, warehouse, distribution, customer service, and labs to facilitate resolution of routine service and operational issues.
- Assist drivers with routing or delivery issues, communicating changes to service requirements and fleet vehicle maintenance.
- Support operations managers in implementing programs and policies to bring efficiencies, increase customer experience, and reduce costs.
- Generate and maintain reports, files, databases, and/or other documents to monitor and track service delivery performance, client-specific reports, and invoices.
- Identify service or process issues and provide recommendations for potential solutions.
- Perform quality assessments for route completeness and compliance with regulations.
- Monitor and arrange for vehicle maintenance scheduling and ensure inspections, service, and repairs are completed on a timely basis.
- Enter driver hours into the payroll system in a timely and accurate manner for Manager approval.
- Support the safe driving program by participating in ride-alongs, providing peer training, and recommending improvements to driver training and SOPs.
- Coordinate annual training plans for health and safety, defensive driving, TDG, WHMIS, and other mandatory training courses for both new and existing couriers.
- Assist the Operations Manager with documentation of workplace accidents and ensure necessary protocols are followed.
- Participate in safety programs and activities, including training, communication, inspection, investigation, and general safety promotion.
Requirements:
- Strong problem-solving, decision-making, and judgment to resolve issues in a timely and effective manner.
- Effective time management and ability to handle multiple priorities and deliver with strict timelines.
- Strong customer service skills, offering best-in-class service to internal and external customers.
- Balance multiple priorities with sound decision-making, critical thinking, and organization skills.
- Ability to lead by example with a positive attitude and respectful of others.
- Continuous improvement mindset, bringing forward recommendations, collecting data, and implementing solutions.
- Foster open communication between all team members.
- 3 to 5 years of related experience in a transportation industry, preferably in a healthcare environment.
- Updated certifications and licenses required to practice in the field.
- Post-secondary education.
- Proficient in MS Office suite, excellent computer, and keyboarding skills.
- Valid G driver's license with a clean driving abstract and 2 years of full G-class driving experience.
Working Conditions:
- Ability to work flexible hours.
- Ability to travel to and between locations as required.
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