Customer Service Representative

2 weeks ago


Edmonton, Alberta, Canada West Edmonton Mall Full time
Job Description

We are seeking a highly skilled Customer Service Representative to join our team at West Edmonton Mall. This role is responsible for the day-to-day operations of our Safety and Security Communications Centre.

Key Responsibilities:
  • Receiving calls for service and complaints from the public and/or facility staff, utilizing excellent communication skills to resolve issues efficiently.
  • Maintaining situational awareness by monitoring all existing alarm systems and CCTV system closed circuit television to identify and address potential security threats.
  • Dispatching security agents and/or other WEM department staff to address calls for service, alarms, or 'Failure notifications' of various WEM systems, ensuring timely responses to maintain a safe environment.
  • Creating reports, completing check sheet logs, and filing paperwork as required, demonstrating attention to detail and organizational skills.
  • Maintaining current files and inventory of communication centre office supplies, ensuring the smooth operation of our centre.
  • Working effectively in a team-oriented environment, communicating clearly with colleagues and stakeholders to achieve common goals.
Requirements:
  • A minimum of 18 years of age, with previous experience in a customer-facing role or communication centre an asset.
  • Excellent verbal and written communication skills, with the ability to work well independently and as part of a team.
  • A working knowledge of computers and office-based software programs, with proficiency in Microsoft Office or similar.
  • The ability to work a variety of shifts, including days, evenings, nights, weekends, and holidays, with flexibility to adapt to changing circumstances.
What We Offer:
  • A competitive salary of $45,000 - $55,000 per year, commensurate with experience.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • Opportunities for professional growth and development within our organization.

This is an exciting opportunity to join our team and contribute to the success of West Edmonton Mall. If you are a motivated and customer-focused individual, we encourage you to apply.



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