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Assistant Store Manager

2 months ago

Edmonton, Alberta, Canada Sporting Life Full time

About Us

Sporting Life is a leading Canadian sports lifestyle retailer, committed to providing exceptional customer experiences since 1979. We offer a wide range of outdoor apparel, fashion, footwear, equipment, and accessories for men, women, and kids.

Job Summary

We are seeking an experienced Assistant Store Manager to join our team at Sporting Life. As a key member of our store management team, you will be responsible for leading the sales team to achieve customer service and operational standards.

Key Responsibilities

  • Customer Service:
    • Lead by example, providing exceptional customer service to Sporting Life's internal and external customers.
    • Serve as a role model for all customer service standards.
    • Resolve and make final decisions when necessary regarding customer complaints, ensuring 100% customer satisfaction.
  • Operations:
    • Work in partnership with the Store General Manager to provide direction to Department Managers on allocation of hours weekly to achieve store payroll budget.
    • Continuously monitor team and departments and provide feedback to the Customer Experience Manager and Operations Manager on opportunities and gaps in operations and staff training within the selling and support area.
    • In collaboration with the Operations Manager, ensure that general maintenance in the store is completed per standards.
    • Oversee delivery of service shop customer service standards and operations compliance within the service shop.
    • In collaboration with the OM, ensure departments are well-maintained, re-stocked, and markdowns are complete.
    • Assist in the development and implementation of inventory improvement plans.
    • As a Senior Management team member, ensure store and employee adherence of Health and Safety Policies and programs.
    • Is point on completing timely reporting of WCB incidents and compliance with the Occupational Health and Safety Act (OHSA).
  • Leadership:
    • Coach and lead Department Managers and sales team to provide exceptional customer service.
    • Motivate and lead department managers and staff regarding selling skills, store cleanliness, departmental job lists, health and safety practices, employee relations, and compliance with Sporting Life policies and procedures.
    • Assist with staff development through on-going coaching, succession planning, performance appraisals, and fair and consistent leadership.
    • Conduct daily coaching with Department Managers creating an environment of high-performance through focus and achievement of Department KPI's and targets.
    • Conduct monthly reviews and coaching with department managers with the goal to continuously develop individual and team performance.
    • Working with SGM, reviews and leads evaluation of recruitment and succession needs of Department and Department Management teams.
    • Completes first interviews for all prospective associates hires.
    • Supports contests, initiatives, and in-store events to drive sales and engagement.
  • Training:
    • In partnership with SGM, identifies key priorities and opportunities for training.
    • Follows up on completion of required training of Department Managers and department teams.
    • Conducts onboarding and ensures orientation is completed within target timeframes.
    • Participates and leads in Management Training & PK Sessions.

Requirements

  • 3-4 years of senior retail management experience, in a comparable volume store, with P&L responsibility.
  • Superior communication skills; able to communicate effectively at all levels.
  • Superior product knowledge.
  • Proven leadership skills with the ability to motivate and train team to achieve desired outcomes.
  • Strong sense of urgency in dealing with business and staff needs.
  • Strong multi-tasking and time management skills.
  • Ability to think in a disciplined and logical manner in an ever-changing environment.
  • Superior analytical skills.
  • Proficient with Microsoft Office, Internet Explorer, and POS systems.

What We Offer

  • Access to the best brands and vendors, including training and learning opportunities.
  • Competitive compensation.
  • Amazing product discounts.
  • Professional growth and development.
  • Flexible schedules.