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3 Days Left Place Based Supportive Housing Team Lead

4 weeks ago

Calgary, Alberta, Canada Calgary Homeless Foundation Full time
Hours:

Sunday - Wednesday - 10 hour shifts scheduled 1-11pm. 6 Month Term.

Position Summary:
As part of Alpha House's Leadership team, Team Leads provide leadership to teams of front-line
staff and are expected to assist other Team Leads with crisis management, critical incident
debriefing, hiring interviews, and conducting performance reviews. Team Leads are also expected
to provide direct care, support, and services to clients, as needed.

Responsibilities of all Team Leads:

- Leads by example, interacts with clients in a caring, non-judgmental manner
- As part of the grievance procedure, address client concerns and share serious
concerns with the Program Manager
- Provides training, coaching, supervision, and first-level disciplinary action (verbal
warnings, documented conversations, and same-day shift suspensions) to front-line staff
- Responds to and acts on concerns and issues brought forward from staff related to Alpha
House's Respectful Workplace Policy, Employee Complaints, and Vulnerable Adults Abuse
Policy
- Responsible for writing and conducting performance reviews of front-line staff, and
when necessary making recommendations regarding probation extensions or
terminations
- Ensures staff are motivated to provide
high-quality client care in a warm and compassionate manner
- Assists with the recruitment and hiring of staff

- Ensures adequate shift coverage by sending out available
shifts using Shift Link and assigning shifts to staff

- Ensures staff are paid appropriately by updating Dayforce with
appropriate time and attendance codes for staff

- Attends to crises (i.e. seizures, overdoses, and deaths) with a focus on defusing conflict
situations before they escalate and providing debriefing as a group as well as 1:1 with
staff impacted
- Ensures the safety of staff and clients by being up to date on safety protocols as well as
accreditation and program audit standards

- Reports to the Manager and/or HR on problems arising with team functioning and staff
issues of a serious nature

- Responsible for decisions regarding the medical needs of clients, including
administration of medication
- Interacts with other addiction agencies and community partners and services including
Police and EMS
- Engages with local businesses and responds to community concerns on behalf of Alpha
House
- Collaborates with other Team Leads to provide the Manager
with updates, data, and statistics for funding and outcome reports

- Provides clients with information regarding treatment options and ensures that
requests for treatment are addressed

- Supervises disinfectant clean-up and hygienic procedures (including those related to
bodily fluids) and assists with implementation of these procedures as required

- Ensures Agency Vehicle log books are completed properly and reports any
maintenance issues to the Operations Coordinator

- Conducts shift exchange meetings with oncoming staff
- Responsible for monthly check-ins with their part-time staff and assigned casuals

- Ensures supplies and resources for the program are available for staff and clients by
preparing and submitting purchase orders

- Participates in Team Lead meetings and ensures feedback on staff is provided to other
Team Leads and Managers

- Delegates responsibilities to Assistant Team Lead and staff

PBSH Team Leads

- Acquires financial resources for clients, approves appropriate funding requests, and
ensures gift cards or cheques are prepared and available on time
- Responsible for the timely auditing of client files, ensuring intensive case
management and deliberate engagements are occurring; following up with the Case
Worker when necessary
- Provides direction and oversight to the Managed Alcohol Program
- Ensures all reports and data tracking spreadsheets are kept current, in preparation
for the completion of their monthly reports
- Responsible for the record keeping and distribution of cash float as well as client
funds and SWAP/BBP items
- Ensures clients hold valid tenant insurance, that rent is collected, and all financial
control policies are adhered to
- Conducts tenant meetings and client case conferences as needed
- Provides recommendations on and ensures client programming is meeting the client's
needs, including ensuring the collaborative agreement for Home Care with AHS is
upheld
- Prepares program intake/exit paperwork

Team Lead Qualifications:

- Post-Secondary Education from a public educational institution, in a relevant field,
minimum of a 2-year Diploma Program, Bachelor's degree preferred. Those in progress
may be considered.

- A minimum of 2 years of experience successfully leading a team

- A minimum of four years' related experience, at least three of which includes direct
experience in addictions, mental health, the homeless population, or the indigenous

- An understanding of addictions including: withdrawal management, harm reduction,
stages of change, trauma-informed care, and recovery-oriented systems of care

- Strong interpersonal communication skills and the ability to communicate with
discretion and maintain confidentiality of clients, staff concerns & disciplinary
procedures

- Experience in facilitating and debriefing groups is an asset

- Must be tolerant, non-judgmental with a high degree of compassion and empathy
towards the homeless and those struggling with addictions and/or mental health

- Proven crisis management, problem-solving skills, rapport-building, and advocacy skills

- Belief in harm reduction and housing first
- Must have the ability to work shift work, including overnight shifts

- Computer literacy, including effective working skills in MS Word, Excel, and Outlook

- An understanding and appreciation for the Protection of Persons in Care Act

Position Requirements:

- Proof of COVID vaccination

- Class 5 (Non-GDL) driver license and able to obtain a Class 4 license

- Comfortable driving an agency van

- PSH and Community Housing Team Leads are required to have a vehicle that can be
used for business purposes

- Be able to physically assist clients from prone to sitting or standing, and vice versa

- Able to provide a Vulnerable Sector Search, valid within the last six months, that does
not contain any results material to the position

- FOIP Certification

- "It's your Move" training, or equivalent Patient Lift training
- Shelter Team leads must have the ability to work day, evening, and overnight (all awake)
shifts

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