Site Access Coordinator Position

2 weeks ago

Maple Ridge, British Columbia, Canada Fraser Health Authority Full time

Job Summary

Do you have a passion for healthcare operations? We have an exciting opportunity for a Site Access Coordinator at Ridge Meadows Hospital in Maple Ridge, BC. This role is a casual position located in a fast-paced environment where you can bring your expertise to the role and be part of our team.

Fraser Health is a leading healthcare organization responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities. Our team of nearly 45,000 staff, medical staff, and volunteers is dedicated to serving our patients, families, and communities to deliver on our vision: Better health, best in healthcare.

In this role, you will be responsible for managing the effective utilization of hospital resources by coordinating the efficient and timely patient placement and bed utilization on site and at designated Fraser Health acute sites in collaboration with the Patient Transfer Network (PTN). You will also implement appropriate policies and procedures and provide guidance to health care teams regarding patient access and community transitions.

Responsibilities

  1. Facilitate timely patient placement at acute site and designated FH sites; coordinate patient placement activities by assessing current and projected capacity, prioritizing and expediting critical issues requiring immediate action; lead daily bed meeting with Patient Care Coordinators and site leadership.
  2. Consult with Patient Transfer Network (PTN), Community Resources as required to identify appropriate care for patients by developing and maintaining an understanding of available services at external health care facilities and agencies, determining appropriate contacts, and transfers and discusses bed availability and resources on a patient to patient basis.
  3. Coordinate acute site transfer planning including arranging patient/resident/client (P/R/C) and/or equipment transfers, both external and internal; identify and report potential discharges, associated issues and communicate to Manager.
  4. Consult and advise to FH leadership, acute and community staff on the interpretation and application of patient access and flow policies and procedures and eligibility for non-acute bed resources.
  5. Supervise and coordinate clinical staff by providing work direction and making clinical and operational decisions after hours when the service leaders/managers are unavailable; coordinate the use of equipment and other resources.
  6. Act as a clinical resource for nursing staff and provide clinical guidance in patient placement and flow and bed utilization and interpretation of administrative policies when there is difficulty in accessing resources for patient care; assist Bed Booking staff in allocating beds, interfacing with nursing units and services and notifying the Manager of actual or potential problems and follow up.
  7. Serve as a role model and clinical resource for nursing staff by demonstrating clinical expertise, providing clinical guidance and sharing expertise; mentor staff and facilitate problem solving with regard to clinical practice.
  8. Analyze statistics and trends (e.g. ALC, ALOS/ELOS, 10 hour rule, Acute Dashboard) at the assigned site and identify and participate in strategies to best manage the designated patient populations.
  9. Investigate incidents such as injury to patients and staff injuries in accordance with the applicable (e.g. Occupational Health & Safety) established policies and procedures and quality improvement protocols, completing documentation and forwarding to applicable Manager.
  10. Confer with physicians, families and departments within the acute site on questions related to nursing practice and Hospital policy and refer unresolved issues to the Manager for follow-up.
  11. Monitor the quality of nursing practice and the safety of patient environment through observation and assessment, including infection control issues; identify and promote quality improvement opportunities and activities; communicate to Manager observations of a clinical or operational nature requiring follow-up.
  12. Participate on internal committees to provide an organizational perspective regarding patient placement and bed utilization and to provide an update of issues and trends and communicate opportunities for improvement and development.
  13. Notify the administrator on call of any actual or potential problems which may have safety, legal or media implication.
  14. Initiate action involving Emergency Preparedness such as Fire and Disaster Plans, Power Failure, Bomb Threats, etc.
  15. Act as the Site Requester for human tissue and organ donation.
  16. Perform other related duties as required.

Qualifications

Education and Experience:

Current practicing registration as a Registered Nurse with the British Columbia College of Nurses and Midwives (BCCNM). Five (5) years' recent, related clinical experience in an acute care, multidisciplinary facility including nursing leadership experience and preference to experience in critical care areas or access and planning or an equivalent combination of education, training and experience.

Skills and Abilities:

  • Ability to apply continuous quality improvement tools and techniques in problem solving.
  • Ability to supervise in a multidisciplinary setting.
  • Ability to prepare and present educational material.
  • Ability to operate a personal computer and applicable software applications.
  • Clinical competence and the ability to critically think and logically reason.
  • Demonstrated ability to communicate effectively both verbally and in writing.
  • Demonstrated ability to deal with others effectively.
  • Demonstrated ability to facilitate positive team relationships among various care providers.
  • Demonstrated ability to work independently and as a team member.
  • Demonstrated ability to facilitate consensus and conflict resolve.
  • Demonstrated ability to apply knowledge of the theory and practice of patient access and flow.

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