Strategic Operations Manager

2 weeks ago

Kingston, Ontario, Canada Dexterra Full time
About the Role

The Account Director at Dexterra Group is a key position responsible for overseeing services and leading a team of staff. This role involves client-facing interactions and ensuring the successful execution of project scopes, as well as delivering on key company deliverables.

The ideal candidate will have a minimum of 5 years of operational experience in Integrated Facilities Management and possess a strategic selling mindset. They will be able to attract, develop, and retain employees, providing a safe and supportive work environment.

The Account Director will be responsible for:

  • Understanding the importance of client retention through the Tenacity Client for Life methodology.
  • Ensuring a visible presence to foster effective working relationships with clients.
  • Aligning key contacts with client positions and creating a relationship matrix.
  • Communicating performance expectations and monitoring and rewarding performance.
  • Acting as a talent scout to identify, recruit, and vet proposed staff.
  • Ensuring succession plans are regularly reviewed and career growth plans are supported.
  • Utilizing the Miller Heiman sales methodology and process.
Requirements

The successful candidate will have:

  • A minimum of 5 years of operational experience in Integrated Facilities Management.
  • Federal Government Security Clearance required.
  • Awareness of technical elements needed to deliver services support.
  • Ability to attract, develop, and retain employees.
  • A clear criminal record check is required for this role.

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We welcome applications from qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected factors.

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