Luxury Hotel Operations Manager

1 week ago


New Denver, British Columbia, Canada The Valhalla Inn Full time

The Valhalla Inn is seeking a highly skilled Luxury Hotel Operations Manager to oversee the daily operations of our esteemed establishment. As a key member of our management team, you will be responsible for developing and implementing policies and procedures that drive business growth and excellence.

With a strong background in hospitality management, you will have extensive knowledge of hotel operations, including front desk duties, budgeting, marketing, and staff supervision. Your exceptional communication skills will enable you to negotiate with suppliers, conduct performance reviews, and provide exceptional customer service.

We are looking for an individual who can work under pressure, demonstrate attention to detail, and possess excellent interpersonal skills. If you are a motivated and results-driven professional with a passion for luxury hotel operations, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

  • Develop and implement policies and procedures for daily operations
  • Recruit and hire staff
  • Supervise staff
  • Conduct performance reviews
  • Negotiate with suppliers for the provision of materials and supplies
  • Conduct training sessions
  • Perform front desk duties
  • Prepare budgets and monitor revenues and expenses
  • Prepare marketing plans
  • Implement marketing activities
  • Arrange for and oversee maintenance activities
  • Enforce policies and procedures
  • Address customers' complaints or concerns
  • Assist clients/guests with special needs
  • Develop and implement business plans
  • Establish work schedules
  • Manage events
  • Organize and maintain inventory
  • Manage contracts
  • Develop policies and procedures and attend to other management responsibilities
  • Provide customer service
  • Develop marketing strategies
  • Negotiate arrangements with suppliers for food and other supplies
  • Negotiate business contracts

Requirements:

  • Computer and technology knowledge: MS Word, Quick Books, Central reservation system (CRS), MS Excel, MS Office, MS Outlook, MS Windows, Point of sale system, Adobe Suite
  • Valid driver's license
  • Bachelor's degree
  • 2 years of experience in hospitality management

What We Offer:

  • $70,000 - $90,000 per year
  • Benefits package including bonus, on-site housing options, parking available
  • Opportunity to work with a dynamic and growing company

About The Valhalla Inn:

The Valhalla Inn is a leading provider of luxury accommodations and exceptional customer service. Our commitment to excellence has earned us a reputation as one of the top hotels in the industry. We are passionate about delivering unforgettable experiences to our guests and strive to create a unique and memorable stay for each and every one.

Location:

Rural area with hotel, motel, resort setting



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