Operations Manager

2 weeks ago


Calgary, Alberta, Canada Alberta Ltd. Full time
Job Description:

We are seeking a highly organized and experienced Operations Manager to lead our customer service team at Alberta Ltd.

About the Role:
  • Job Summary
  • The Operations Manager will be responsible for overseeing the day-to-day activities of the customer service team, ensuring seamless communication with internal departments and external clients.
  • This role requires exceptional leadership skills, strong analytical abilities, and excellent problem-solving techniques to drive results-oriented solutions.
Key Responsibilities:
  • Team Leadership
  • Foster a collaborative environment that promotes teamwork, open communication, and mutual respect among team members.
  • Mentor and develop team members to enhance their skills and performance.
  • Scheduling and Planning
  • Create and manage schedules to ensure optimal coverage and minimize workload imbalances.
  • Analyze data and metrics to identify trends and areas for improvement.
  • Reporting and Compliance
  • Prepare and submit accurate reports to stakeholders, highlighting key performance indicators and recommendations for enhancement.
  • Ensure adherence to company policies, procedures, and regulatory requirements.
Requirements:
  • Education
  • Degree in Business Administration, Operations Management, or related field.
  • Experience
  • Minimum 1 year of experience in operations management, customer service, or a related field.
  • Skills and Qualifications
  • Proven track record of leadership and team management.
  • Strong analytical, problem-solving, and communication skills.
  • Able to work in a fast-paced environment and adapt to changing priorities.
What We Offer:
  • Competitive Salary
  • $65,000 - $75,000 per annum (dependent on experience).
  • Benefits Package


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