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Senior Data Analytics Manager

2 months ago

Toronto, Ontario, Canada Bank of Montreal Full time
Manager, Virtual Connect Analytics

We are seeking an experienced Senior Data Analytics Manager to lead our Business Intelligence team in driving customer experience improvements within our call centres. As a key member of the organization, you will be responsible for managing a high-performing analytics team and collaborating cross-functionally to support data-driven projects aimed at enhancing call centre efficiency and customer satisfaction.

The ideal candidate has strong SQL skills for data extraction and analysis, as well as familiarity with SAS and Power BI. You will work closely with leadership to develop strategies and plans that drive business results and communicate effectively with stakeholders and business partners to gather requirements, set expectations, and deliver meaningful results.

Key Responsibilities:

  • Lead, mentor, and develop a high-performing analytics team.
  • Manage day-to-day team operations, ensuring effective delivery of insights and data solutions.
  • Collaborate cross-functionally to support data-driven projects aimed at improving call centre efficiency and customer satisfaction.
  • Utilize SQL to extract, manipulate, and analyze data from various sources.
  • Leverage SAS and Power BI to create meaningful reports and dashboards (nice to have).
  • Partner with leadership to develop strategies and plans that drive business results.
  • Communicate and work with stakeholders and business partners, to gather requirements, set expectations, and deliver meaningful results.

Required Skills and Qualifications:

  • Proven experience as a people manager with a focus on leading technical teams.
  • Strong SQL skills for data extraction and analysis.
  • Familiarity with SAS and Power BI (nice to have).
  • Experience in managing and delivering data-driven projects that enhance customer experience.
  • Strong communication and interpersonal skills, with the ability to influence stakeholders at all levels.
  • Experience in planning, strategizing, and driving initiatives that align with organizational goals.

Estimated Salary Range: $68,000 - $126,000 per annum, based on location and industry standards.