Operational Improvement Specialist

1 month ago

Regina, Saskatchewan, Canada SaskEnergy Full time

SaskEnergy is seeking a qualified individual to contribute to the implementation of the Customer Service Operations Continuous Improvement Program. The Operational Improvement Specialist works in consultation with management and leadership to evaluate key performance indicators, analyze business problems, develop recommendations, facilitate execution of improvements, apply change management principles, and evaluate benefits realized.

Key Responsibilities

  • Lead projects to maximize the efficiency and effectiveness of business processes and drive improvements to business performance throughout Customer Service Operations.
  • Develop and recommend divisional objectives and performance targets, facilitate department level improvement activities, and implement sustainable improvements within Customer Service Operations.
  • Accountable for the development and presentation of analysis findings and business improvement recommendations to stakeholders through presentations, reports, and business cases.
  • Lead and guide cross-divisional teams to execute on specific improvements while retaining accountability for project schedule and results.
  • Determine appropriate analytical, financial, and statistical analysis methods and tools to evaluate and address business issues and opportunities.
  • Develop and implement comprehensive project plans with integrated approaches to stakeholder identification, resource planning, change management, and risk management.
  • Lead the analysis of work processes, communication activities, and management systems to identify root causes to complex business performance issues.

Requirements

  • Degree and/or graduate degree, preferably in Business Administration, Sciences, Commerce, Engineering, or a related discipline.
  • Eight (8) years of progressive business experience, with a record of continuous improvement.
  • A professional designation (e.g., P.Eng, CPA, etc.) is an asset.
  • Lean Six Sigma Greenbelt (or higher), Project Management Professional (PMP), and ADKAR certifications are an asset.
  • Strong problem-solving capability: ability to interpret data and work with ambiguity, able to dive into details and engage meaningfully in big picture strategy.
  • Ability to understand complex systems, interdependencies, and related cause and effect.
  • A solid understanding and ability to apply outcomes measurement, data analysis and interpretation, measurement and evaluation planning, target setting, and improvement frameworks and methodologies.
  • Ability to effectively lead teams in the timely execution of project outcomes.
  • Excellent written and verbal communication skills for coordinating across teams and presenting ideas to stakeholders.
  • Must have a continuing record of professional development and continuous learning.

A suitable combination of relevant education and experience may also be considered.

Additional Information

  • Travel, including overnight stays away from bid headquarters, may be required on occasion.
  • A Class 5 Driver's License is required.

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