IT Infrastructure Technical Support Specialist

2 weeks ago


Edmonton, Alberta, Canada AIS WEB TECHNOLOGIES Full time

At AIS WEB TECHNOLOGIES, we are seeking a skilled IT Infrastructure Technical Support Specialist to join our team.

The estimated salary for this position is $55,000 - $65,000 per year, based on industry standards and location considerations.

We require a highly motivated individual with excellent technical skills and a passion for delivering exceptional customer service.

In this role, you will be responsible for providing timely and effective technical support to our users, troubleshooting issues, and resolving problems efficiently.

Key Responsibilities:

  • Technical Support
    • Respond to user inquiries and provide assistance with computer-related issues.
    • Consult technical manuals and documentation to research and implement solutions.
    • Collaborate with other teams to resolve complex technical issues.
  • Problem Solving
    • Analyze and troubleshoot technical problems using various tools and methodologies.
    • Develop and implement effective solutions to resolve user issues.
  • Training and Development
    • Design and deliver training sessions to enhance user skills and knowledge.
    • Provide coaching and mentoring to junior technical support staff.
  • Communication
    • Communicate effectively with users, management, and internal stakeholders.
    • Escalate complex technical issues to senior technical staff or vendors when necessary.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 1-2 years of experience in technical support or a related field.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Familiarity with Windows and Linux operating systems.

Benefits:

  • Competitive salary range.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • Opportunities for career advancement.


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