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Programmatic Solutions Consultant

1 month ago

Old Toronto, Canada Amazon Full time
Programmatic Advertising Expert Role

Amazon is seeking a highly skilled Programmatic Advertising Expert to join our Adapt team. As a Programmatic Solutions Consultant, you will be responsible for managing the end-to-end experience of our enterprise customers, known as programmatic trading desks.

You will drive success by developing customer expertise in our programmatic advertising DSP. The ideal candidate will have experience in advertising technology and the programmatic advertising domain, and be able to leverage this expertise to help our customers meet and exceed their business objectives.

In this customer-facing role, you will work closely with programmatic traders at agencies/advertisers, as well as Amazon Advertising internal sales, product, and support teams to address customer needs.

Key Responsibilities
  1. Owning the relationship with programmatic trading desk managers, engaging with multiple customer organizational levels to understand business objectives.
  2. Providing services such as onboarding, trade desk support plans, feature training, continuous product usage consultation, and industry best practices.
  3. Analyzing and interpreting data to identify improvement areas, root causes, and formulate enablement and adoption recommendations.
  4. Driving the evolution of Amazon DSP by assisting customers with product beta participation, capturing customer feedback, and collaborating closely with cross-functional Amazon teams (Product Management, Engineering, Analytics, and Specialists).
  5. Defining and improving processes and tools for the Programmatic Solutions Consultant team to better serve customers.
About the Team

The Amazon Adapt team specializes in dynamic work, providing business coverage during gaps in coverage due to leaves of absence, and unexpected employee movement. Our team's vision is to provide the world's most customer-centric business coverage, exceeding both customer and employee expectations during periods of transition.

This role may support various categories/verticals/locales based upon the needs of the business, providing a fast-paced environment that offers team members continual opportunities to learn, be curious, and develop their skills.

Requirements

4+ years experience in programmatic advertising

Proficient oral and written communication skills with ability to establish credibility with technical and non-technical business owners

Excellent organizational skills including prioritizing, scheduling, time management, and meeting deadlines

Additional European languages or Mandarin is a plus

Vertical specialization (e.g. in entertainment, automotive, etc.) within programmatic advertising is a plus