Senior Academic Operations Coordinator

5 days ago

Ottawa, Ontario, Canada University of Ottawa Full time

**Job Summary:**

The University of Ottawa is seeking a highly skilled and experienced Senior Academic Operations Coordinator to join our team. In this role, you will be responsible for coordinating front-line service processes and operational processes related to the planning and implementation of adaptive testing and services.

Key Responsibilities:

  • Provide front-line service to students by acting as a resource person for the community, providing information on services offered, eligibility requirements, and university life in both official languages.
  • Assess needs and make recommendations by anticipating and analyzing student needs, resolving complex problems, and ensuring follow-up.
  • Supervise work performed by employees and suppliers, develop training plans, and promote management tools.
  • Develop and deliver training content for employees.
  • Coordinate course and exam schedules for students with disabilities.
  • Organize and maintain electronic files in accordance with internal processes.
  • Design and implement new processes to improve productivity and efficiency.
  • Develop an operations schedule and determine resources needed.
  • Conduct analysis and compile data for reports.
  • Plan and manage assigned projects, ensuring effective communication among stakeholders.
  • Participate in committees and transfer information to the team.
  • Prepare and revise relevant information for publications.

Requirements:

  • Bachelor's degree in health sciences, psychology, education or related field (or equivalent experience).
  • At least 2 years supervisory experience.
  • Extensive knowledge of educational programs and a minimum of 5 years experience in a school environment.
  • Bilingualism - French and English (oral and written).
  • Experience in providing customer service.

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