Help Desk Technician

5 days ago

Fergus, Ontario, Canada Groves Memorial Community Hospital Full time
Help Desk Technician Job Description

We are seeking a highly skilled and experienced Help Desk Technician to join our team at Groves Memorial Community Hospital. As a Help Desk Technician, you will be responsible for providing technical support and assistance to our staff and patients.

Key Responsibilities:
  • Provide first and second-level technical support for Information Systems hardware, software, network, and operating system requests.
  • Analyze problems and develop, implement, and support solutions.
  • Understand and apply regulatory policies and procedures related to the industry, including security, privacy, and confidentiality.
  • Administer user accounts, files, and policies.
  • Maintain helpdesk database administration and maintenance.
  • Deploy desktop and lifecycle services.
  • Manage mobile device assignment and deployment, as well as other peripheral equipment.
  • Contribute to the development and implementation of the departmental strategic plan.
Requirements:
  • Excellent computer hardware and software troubleshooting and support skills.
  • Proficiency with Windows Active Directory (AD), Windows suite of operating systems, and Microsoft Office product line.
  • Knowledge of the TCP/IP protocol and LAN/WAN environment.
  • Technical writing/documentation skills.
  • Excellent verbal and written communication skills.
  • Excellent customer service skills.
  • Business analysis and problem-solving skills.
  • Industry-standard technical certifications (desirable).
Preferred Qualifications:
  • IT background with a degree or diploma in Information Technology or equivalent education/work experience.
  • At least 2 years' experience in the information systems field, including experience with applications, networking, corporate wireless, and telecommunications.

We offer a supportive and collaborative work environment, opportunities for professional growth and development, and a competitive compensation package. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.

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