Information Technology Specialist

4 weeks ago


Delta, British Columbia, Canada Ying Da Enterprises Group Inc Full time

Job Summary: We are seeking a highly skilled Information Technology Specialist to join our team at Ying Da Enterprises Group Inc. The successful candidate will be responsible for providing technical support and assistance to our users, including troubleshooting and resolving issues with computer systems and networks.

Key Responsibilities:

  • Provide technical support and assistance to users, including troubleshooting and resolving issues with computer systems and networks.
  • Give access to computer networks and ensure that users have the necessary permissions and access rights.
  • Report on the performance of computer systems and networks, and identify areas for improvement.
  • Consult user guides, technical manuals and other documents to research and implement solutions to technical issues.
  • Provide advice and training to users in response to identified difficulties.
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts.
  • Participate in the redesign of applications and other software.
  • Provide business systems, network and Internet support to users in response to identified difficulties.
  • Perform Web-server backup and recovery operations.
  • Provide customer service and manage incidents.

Requirements:

  • 2 years to less than 3 years of experience in a related field.
  • Durée de l'emploi: Permanent.
  • Langue de travail: Anglais.
  • Heures de travail: 35 to 40 hours per week.


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